WEB SUPPORT SPECIALIST (BAND LEVEL 4)

September 26, 2025

WEB SUPPORT SPECIALIST (BAND LEVEL 4)

(WEB CONTENT ASSISTANT)

Division of Marketing and Communications

(Contractual Position to June 12, 2026)

This competition may be used to fill identical positions in this unit within three (3) months of the closing date

All qualified employees are welcome to apply, however preference is given to CUPE members

The University will consider applications from qualified permanent staff who may be interested in a temporary assignment, subject to departmental approval

DUTIES

Reporting to the Manager, Web Content Services, the Web Support Specialist will be responsible for providing front-line web support for Memorial’s institutional website, mun.ca. Duties include assisting with updating web content with a focus on main, hub, pan-University and other major websites on mun.ca; providing end-user support for Memorial’s web content management systems (WCMS), including troubleshooting and providing solutions or advice on system or content issues; assisting with updating training materials and other resources for WCMS users, including leading the revamp of the T4 user guide, preparing for upcoming system upgrades, and assisting in developing new accessibility resources to support WCMS users; assisting with website launches, content migrations, redesigns, and other web-based marketing or communications projects; supporting the maintenance of websites in compliance with Memorial’s brand and web accessibility standards; assisting with website analytics and user testing, including providing Tier 1 Google Analytics (GA4) support, generating reports in Looker Studio, helping units interpret analytics data, and supporting the advancement of MarComm’s digital presence; responding to web feedback; and performing other related duties as required.

QUALIFICATIONS

Experience (1-3 years) in a web content, support, or help desk environment; completion of an undergraduate degree in a related field is required; or an equivalent combination of experience and training may be considered. The ideal candidate will have strong problem-solving, organizational, communication, and customer service skills, as well as the ability to continually learn and adapt to changing skill requirements. Knowledge and experience with website analytics and web content management are preferred. Knowledge and experience with TerminalFour and / or other web content management systems, web best practices and trends, Google Analytics (GA4), Looker Studio reporting, and web accessibility best practices will be considered an asset.

SALARY $50,294 - $58,998 per annum (CUPE Local 1615)

CLOSING DATE October 14, 2025 by 5 : 00 p.m. NST

All qualified candidates are encouraged to apply; however, p reference will be given to applicants who are legally entitled to work in Canada.  Memorial University is committed to employment equity and diversity and encourages applications from all qualified candidates, including women; 2SLGBTQIA+ people; persons whose gender identity or gender expression is nonbinary or otherwise not cisgender; Indigenous peoples; racialized people; black persons; and persons with disabilities. Memorial is committed to providing an inclusive learning and work environment.

If there is anything we can do to ensure your full participation during the application process, please contact equity@mun.ca directly and we will work with you to make appropriate arrangements.

The personal information requested in your application is collected under the authority of the Memorial University Act (RSNL 1990 c M-7) for the purpose of identifying and recruiting candidates; assessing applicant qualifications; and maintaining records pertaining to the administration of employment with Memorial University of Newfoundland.

If you are a successful candidate, this information will form part of your permanent employment record and will be used for other activities related to the employment process. This information may be disclosed to government departments and agencies as legally required; and to third party service providers, as necessary to administer programs and activities.