Field Service Technician- Professional

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run‑of‑the‑mill service or short‑sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.

About Your Workplace

Our Professional Service Department is a dynamic, customer‑centric team dedicated to delivering exceptional service experiences for Miele’s professional clients. We specialize in supporting medical, laboratory, and professional laundry disinfection equipment, ensuring uncompromising standards of reliability and performance. Driven by a commitment to excellence, we play a pivotal role in upholding Miele’s reputation by providing innovative solutions and building strong, lasting relationships with our customers and service partners.

Your Responsibilities

• Diagnose, repair, and maintain professional appliances at client sites (hospitals, labs, dental offices, restaurants, universities, etc.)
• Perform assigned services and repairs, including testing, documentation, and ordering parts
• Interpret wiring diagrams and schematics; disassemble components for troubleshooting
• Maintain company‑provided tools, vehicles, and equipment
• Deliver exceptional customer service in a field environment
• Participate in special projects and domestic/international travel as required

What we are looking for

• Completion of a technical program or apprenticeship in Electrical/Electronic technology, Mechanical systems, HVAC, or major appliance repair
• Minimum 2 years of experience in installation, repair, or maintenance of commercial, medical, or laboratory equipment (preferred)
• Valid driver’s license
• Ability to read and interpret wiring diagrams and mechanical schematics
• Strong troubleshooting and problem‑solving skills
• Excellent communication skills (verbal and written)
• Solid computer literacy for diagnostics and reporting
• Physical capability to lift up to 75 lbs and climb ladders up to 28 ft
• Personal development and career opportunities – grow with us
• 100% Company Paid Benefit Plan
• Life Insurance, Disability and a Health Spending Account
• DPSP’s – Company contributes 6% of salary – no employee matching required
• Employee discounts on a wide range of premium products and services
• Great working conditions and other incentives to attract and retain great talent like you.