General Manager Greater Toronto Area

A strong fast casual or QSR General Manager of Operations!

Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors.

As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US.

About Our Client

What began as a small buffalo-style chicken wing restaurant in Garland, Texas, continues to soar to great heights. Today there are more than 2200 restaurants open across the globe.

We quickly became a fan favorite when we first opened the doors in 1994. The proprietary recipes, outstanding food and superior customer service created a demand that could only be satisfied by more locations.

And in 1997 we started offering franchises. Today we are one of the fastest-growing concepts in the country, attracting top entrepreneurs and operators with the drive and passion to own their own.

We're not in the wing business, we're in the flavour business'. It's been our mission to serve the world flavour since we first opened shop in '94, and we're just getting started.

1997 saw the opening of our first franchised restaurant, and by 2002 we had served the world one billion wings. It's flavour that defines us and has made one of the fastest growing brands in the restaurant industry.

We are the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavour in everything they do, there's only Wingstop - because it's more than a meal, it's a flavour experience.

MOTIVATES, COACHES, & DEVELOPS OTHERS

• Encompasses the culture and holds all team members accountable to the company way!
• Proactively hires, completes onboarding, and trains team members in the company way!
• Builds effective teams that apply their diverse skills and perspectives to achieve common goals.
• Sets clear expectations for team members.
• Provides regular and ongoing coaching and direction for others to achieve their career goals.
• Creates and inspiring atmosphere for others to work and excel.
• Provides constructive and transparent communication and coaching with all team members.

HUNGRY & EXUDES SERVICE MINDED EXCELLENCE

• Shows strong sense of urgency and makes guest experience a priority.
• Proactively addresses guest needs to build brand loyalty.
• Ensures optimal food quality for all guests.
• Exemplifies QSC, Food Safety, and restaurant cleanliness and sanitation standards.
• Connects with guests and resolves SMG feedback in a timely manner.
• Coaches guest experience standards and creates an action plan when not meeting expectations.
• Is guest obsessed and goes above and beyond as a team player for guests and peers.

LEADS COURAGEOUSLY, & INFLUENCES OTHERS

• Creates and promotes an inclusive culture and enviornment.
• Role models two-way communication and utilizes multiple communication methods.
• Explains concepts clearly for message to be understood; provides examples to illustrate and explain points.
• Uses the company communication processes. Consistently and correctly uses the progressive conflict resolution to respectfully manage and solve problems.
• Is transparent in communication, addresses issues quickly and decisively.
• Empowers team to make decisions and take care of guest needs..

INTELLECTUAL CURIOSITY

• Completes personal development plan and holds self accountable to it.
• Maintains certified General Manager Status.
• Current on all the company modules and trainings; seeks additional eductional opportunities.
• Has up-to-date Management Food Safety certification.
• Courageous in communicating needs to leader.

MAKES SOUND DECISIONS & IS ACCOUNTABLE

• Follows through on commitments and displays high integrity.
• Continually monitors self and others’ performance indicators and adjusts as necessary.
• Achieves high standards on all measurable goals; Top Gun, SMG metrics, and financial performance scorecard and creates then executes action plan for items below benchmark.
• Demonstrates clear ability to make ethical decisions based on the needs of the restaurant.
• Handles guest and team member incidents and accidents decisively and with professionalism.

DRIVES FOR RESULTS

• Drives results through financial awareness of P&L and restaurant profitability.
• Holds self and others accountable to sales, profitability, and service goals.
• Executes QSC standards.
• Consistently manages time effectively by prioritizing activities based on impact.
• Creates cadence for communicating results to entire team.
• Uses the systems to drive financial results.
• Uses restaurant data to identify and diagnose problems to develop effective solutions.
• Always maitnains the highest level of brand standards.

PROMOTES COLLABORATION, TEAMWORK & ESTABLISHES TRUST

• Team builder, develops strong relationships with all team members.
• Manages without bias.
• Promotes community building and diversity efforts that help team members learn and respect each others’ differences.
• Engages team, provides team building and quick problem solving of interpersonal conflict.
• Collaborates with peers and others related to the business.

SMART & FUN

• Provides public recongition for big and small wins on all measurable goals.
• Is innovative and thinks outside the box.
• Builds and encourages recognition culture. Says thank you .
• Coaches team members privately.
• Seeks ways to bring the company way to neighborhood and communities.You are the face of the concept in the community.
• Understands and responds to team member & guest moods, attitudes & personalities.

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