ServiceNow Developer

Overview

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Responsibilities

• Manage user accounts, roles, and access controls.
• Monitor system performance and troubleshoot issues.
• Perform regular system maintenance and updates.
• Manage and maintain the ServiceNow instance, including upgrades and patching.
• Implement and maintain service catalog items, workflows, and business rules.
• Configure and customize ServiceNow modules (e.g., ITSM, ITAM, HR Service Delivery).
• Develop and maintain workflows, forms, and UI policies.
• Create and modify reports and dashboards.
• Develop and maintain client scripts, business rules, and script includes.
• Configure notifications and email templates.

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