Technical Inside Sales

Who We Are :

Castolin Eutectic is a global wear management solution provider that helps redefine the life cycle with wear management service centers worldwide. For over 100 years, Castolin Eutectic has been at the forefront of supplying value-added surface protection products and solutions to industry. Our wear management specialists deliver technically advanced solutions to evolving industrial challenges—no matter the wear mechanism.

Opportunity!

We are seeking a Bilingual Technical Inside Sales to join our dynamic team in Vaudreuil-Dorion, Quebec.

Do you excel at delivering exceptional customer service and sales in a technical environment?

Are you highly organized, with a passion for helping customers with the right solutions?

Are you fluent in both English and French, and enjoy working in a fast-paced team setting?

If so, we want to hear from you!

Position Overview :

As a Bilingual Technical Inside Sales, you’ll be a key player in supporting customer needs, processing orders, and providing technical guidance on welding and wear protection products. You’ll also work closely with our sales team to help drive business growth and deliver outstanding service experiences.

What You’ll Do

Handle incoming customer inquiries, orders, and technical questions by phone and email.

Support our customer service team as required.

Provide product, pricing, and delivery information to customers and sales reps.

Process customer orders accurately and ensure timely invoicing and shipment.

Prepare and follow up on quotes, order confirmations, and backorders.

Collaborate with the sales team to support customer relationship building.

Respond promptly to customer requests for documentation or technical support.

Run daily / monthly order and sales reports for team analysis.

Maintain CRM records and assist with internal coordination between departments.

Support warehouse and shipping operations by preparing orders for dispatch as needed.

Qualifications and Experience

Education : Engineering degree in Materials or Mechanical Engineering.

Experience : 2+ years of relevant industrial experience, ideally in wear services or related industries.

Language Skills : Fully bilingual in French and English, both spoken and written.

Customer Focus : Proven ability to build strong relationships and deliver excellent service.

Technical Aptitude : Capable of understanding and communicating technical concepts.

Organizational Skills : Detail-oriented with strong time management and multitasking abilities.

Team Player : Works collaboratively in a fast-paced environment.

Technical Skills

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access).

Experience with ERP systems (JD Edwards preferred but not required).

Comfortable learning and using Microsoft CRM tools for customer communication.

What We Offe

Castolin Eutectic provides a competitive compensation program along with a comprehensive benefits package, including :

Medical and Dental Benefits

Short-Term and Long-Term Disability

Life Insurance

Health Spending Account (HSA)

Employee Assistance Program (EAP)

Telemedicine Services

RRSP Plan

Employee Bonus Plan

Additional Information

This position is based in Vaudreuil-Dorion, Quebec—candidates must live nearby or be willing to commute.

The successful candidate must be legally eligible to work in Canada.