shift supervisor - Store# 04522, TERMINAL & BEGG

Shift Supervisor – Store #04522, TERMINAL & BEGG (Starbucks)

Location: Vancouver, British Columbia, Canada

As a Starbucks Shift Supervisor you will assist the store manager in executing store operations during scheduled shifts. You will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service, prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will model and act in accordance with Starbucks guiding principles and help create a great place to work.

Key Responsibilities

• Act with integrity, honesty and knowledge that promote Starbucks values.
• Maintain a calm demeanor during high volume or unusual events to keep store operating to standard.
• Anticipate customer and store needs by constantly evaluating the environment for cues.
• Communicate information to the manager so the team can respond to create the Third Place environment.
• Assist with new partner training by reinforcing performance and providing respectful coaching.
• Provide feedback to the store manager on partner performance during shift.
• Recognize alarms or changes in partner morale and communicate to the manager.
• Deliver legendary customer service to all customers, acting with a customer‑first attitude.
• Discover and respond to customer needs.
• Develop positive relationships with shift team by understanding individual motivations.
• Execute store operations during scheduled shifts.
• Organize opening and closing duties as assigned.
• Follow Starbucks operational policies, including cash handling, safety, and security.
• Ensure proper cash management practices are followed by shift team.
• Follow up with baristas during the shift to ensure delivery of legendary service.
• Maintain regular and consistent attendance and punctuality.
• Provide quality beverages, whole bean, and food products consistently by adhering to recipe and presentation standards.
• Follow health, safety and sanitation guidelines for all products.
• Recognize and reinforce individual and team accomplishments.
• Utilize operational tools to achieve operational excellence during the shift.

Summary of Experience

• Customer service experience in a retail or restaurant environment.

Required Knowledge, Skills & Abilities

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team

Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. People of colour, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at applicantaccommodation@starbucks.com.