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Account Manager / Technical Adviser

Account Manager / Technical Adviser

Les Équipements Procepack inc.Terrebonne, QC, Canada
17 days ago
Job type
  • Full-time
Job description

We are seeking a dynamic and experienced Technical Adviser and Account Manager to join our After-sales Service team. In this dual-role position, you will be responsible for providing expert technical guidance and managing client accounts.

Key Responsibilities :

Business Development aspect :

  • Client Relationship Management
  • Serve as the primary point of contact for assigned client accounts, building and maintaining strong, long-lasting relationships.
  • Identify opportunities for upselling and cross-selling additional services and new automation solutions.
  • Collaborate with clients to identify their technical requirements and develop customized solutions.
  • Conduct regular client meetings or visit to review performance, discuss challenges, and explore opportunities with existing clients.
  • Preparation of proposals for automation solution and service package.

Technical Advisory Aspect :

  • Provide technical support or assign the request to our expert
  • Offer insights and recommendations on technical solutions, ensuring they align with client needs and business objectives.
  • Assist clients in understanding and utilizing our products and services to their full potential.
  • Follow up on project and delivery.
  • Work closely with the product development and engineering teams to convey client needs and contribute to solution design and enhancement.

    • Qualifications :

  • Experience : Minimum of 7 years of experience in technical advisory roles and account management.
  • Excellent French and English Writing / Speaking

    • Skills :

  • Customer-focused with a commitment to delivering exceptional service and solutions.
  • Excellent communication and interpersonal skills.
  • Must be bilingual (English / French).
  • Proficiency in management software.
  • Strong organizational and project management skills, with the ability to handle multiple accounts and projects simultaneously.
  • Detail-oriented.
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    Account • Terrebonne, QC, Canada