Account Manager/Technical Adviser
We are seeking a dynamic and experienced Technical Adviser and Account Manager to join our After-sales Service team. In this dual-role position, you will be responsible for providing expert technical guidance and managing client accounts.
Key Responsibilities :
Business Development aspect :
- Client Relationship Management
- Serve as the primary point of contact for assigned client accounts, building and maintaining strong, long-lasting relationships.
- Identify opportunities for upselling and cross-selling additional services and new automation solutions.
- Collaborate with clients to identify their technical requirements and develop customized solutions.
- Conduct regular client meetings or visit to review performance, discuss challenges, and explore opportunities with existing clients.
- Preparation of proposals for automation solution and service package.
Technical Advisory Aspect :
- Provide technical support or assign the request to our expert
- Offer insights and recommendations on technical solutions, ensuring they align with client needs and business objectives.
- Assist clients in understanding and utilizing our products and services to their full potential.
- Follow up on project and delivery.
- Work closely with the product development and engineering teams to convey client needs and contribute to solution design and enhancement.
Qualifications :
- Experience : Minimum of 7 years of experience in technical advisory roles and account management.
- Excellent French and English Writing / Speaking
Skills :
- Customer-focused with a commitment to delivering exceptional service and solutions.
- Excellent communication and interpersonal skills.
- Proficiency in management software.
- Strong organizational and project management skills, with the ability to handle multiple accounts and projects simultaneously.
- Detail-oriented.
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