Sales Coordinator

Position overview

Provide sales support, customer service and flawless execution in the co-ordination and administration of the education programs at designated Merrithew Host Training Centers.

Responsibilities include assisting Mangers with business development activities, handling the day-to-day facility services and activities associated with growing the revenue for Merrithew® hosting and to co-ordinate the pre-, during and post course execution of hosted courses.

The position will be hybrid.

Major responsibilities

Sales Support and Business Development

• Assist Managers with market research, leads generation and initial qualification before passing pre-qualified leads to sales managers for designated territories
• Assist Managers with on-board training of new host centers, and coordinate with Marketing team to promote new host centers via email, social media, blogs, etc.
• Generate and maintain sales reports
• Support Managers with customer meetings and translation if necessary, and contribute to overall customer satisfaction by promptly handling inquires

Customer Service

• Provide superior customer service to new and current Host Training Centers by providing answers to their questions
• Communicate with facility owners / operators to ensure our students’ needs are met
• Proactively communicate with facility owners / operators on an ongoing basis to facilitate current and future training needs
• Assist with providing support to hosting clients and students through liaison with the Marketing & Communications team, and the programming team
• Other duties as assigned

Hosting Coordination and Implementation

1) Before Education Hosting Documents Preparation : Hosting Agreements, Instructor Trainer (IT) Agreements Order Creation in EMS Updating Tracker and ensure most up-to-date info Invoicing : Deposits, final payments, exams, makeups, privates Apply payments Send workshop notes to Host Sites upon receiving final payments Send required Paperwork to Host Sites prior to Hosting begins Process Course Materials and Digital Video Orders Travel Arrangements : Book flights;

Coordinate with sites about ground travel, hotel arrangements, travels, etc.; Visa application : Assist ITs by providing visa letters, necessary guidance of visa process etc.

Connect ITs with Host Sites by setting up group chats; Calculate expense sharing when ITs travel to multiple Host Sites in one trip;

Invoice IT Expense to Host Sites prior to IT departure; Prepare IT Brief prior to IT departure Follow up payments : Deposits, final payments, IT Expenses, exams, makeups, privates

• 2) During Hosting Provide assistance to ITs during their stay hosting territories Provide ongoing assistance to Host Sites as required
• 3) After Hosting Exams / Makeups / Privates : Collecting post documentation and submitting to programming; coordinate and follow up with Programming on exam results Paperwork : Collect hosting Paperwork;

follow up missing documents; enter into EMS and issue Completion Letters IT Invoice : Collect, annotate, and submit to Accounting

Skills and qualifications

• 2+ years sales support or coordination, administration and customer service experience
• Post-Secondary Education in Business / Office Administration or related field is an asset
• Bilingual in English and Japanese is a must
• Strong written and verbal communication skills
• Team player, willingness to adapt quickly in a fast-paced multicultural environment
• Superior attention to detail to ensure quality of work
• Ability to multi-task and must possess effective time management skills
• Skilled user of Excel and other Windows office software and CRM system
12 days ago