National Property Claims Examiner

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values Care, Commitment, Community, and Confidence.

We are currently looking to hire an National Property Claims Examiner to join our National Property Claims team.

In this role, you will be responsible for both the oversight and management of third party adjusted claims and direct handled claims.

Unlike the large loss adjusters who are on site and gather information directly, the examiners provide direction and oversight over the execution of the required steps and customer service rendered by a Third Party Adjuster.

You will ensure alignment with Aviva's best practices and handling procedures. You will manage the IA in the investigation, quantification, analysis, adjustment, and settlement of property claims.

With a focus on quality and customer service, you will need to work with appropriate specialists and premier vendors. The work will be conducted in an efficient manner to control the indemnity spend and expenses without compromising the delivery of outstanding customer service.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid the best of both worlds.

Come join our team!

What you'll do :

Responsible for a portfolio of examining and direct handle property claims, percentage share based on demand

Resource field work to be completed by IA by setting clear expectations and timelines and managing the file through to completion.

Arrange market calls or work with various insurers on subscription claims.

Prepare and be able to present a complete file strategy, coverage analysis, disposition and business case

Investigate claims by reviewing the IA reports and specialists in order to acquire facts and information to analyzing the loss.

Review and compile facts, policies, technical reports, analyze estimates, value of claim, and settle claims.

Communicate claim adjustments via written reports to all parties. This will be based on the policy wording and circumstances surrounding the loss to resolve the claim.

Provide outstanding service to our customers

Responsible for data accuracy and issuing payments to vendors, insureds, and specialists.

Ensure all correspondence is completed in a timely and effective manner including the creation of Critical Path Letters, Proof of Losses, and Reservation of Rights letters etc.

Responsible for recognizing questionable claims, subrogation, and risk opportunities.

What you'll bring :

Detailed knowledge of the property insurance industry

At least 5+ years of commercial and residential property experience

Strong construction knowledge

Strong digital literacy

Strong solid understanding of property insurance case law

Detailed knowledge of a variety of property coverage wordings

Some basic accounting skills

Outstanding communication and negotiation skills

Excellent report writing skills

Licensing in NB, PEI & NFLD (asset)

What you’ll get :

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Our vacation package starts at 4 weeks!

Outstanding Career Development opportunities.

We’ll support your professional development education.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged.

This process applies throughout your career with Aviva Canada.