Job Summary :
The Pharmacy Coordinator plays a pivotal role by scheduling deliveries and processing prescription medications in collaboration with Pharmacists to ensure the accurate dispensing of medications to patients. The Team Lead (B5) role is a successor role for the Pharmacy Coodinator role, as well as back-ups for the other Coordinator roles as required
Specific Responsibilities :
- Provide exemplary customer service that meets the standards of McKesson Canada; customer interaction is done via phone and email
- Billing prescriptions through pharmacy software, ensuring all required documentation is adequate and appropriate, including (but not limited to) accounts receivables, dosage and dosing intervals, third-party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits
- Creating patient files in pharmacy software
- Managing site calendars, appointment changes, dispensing, and shipping schedules
- Accurately dispensing medications to ensure arrival at the appropriate destination on time
- Conducting patient follow-up calls for outstanding accounts, ensuring that all medical questions are referred to a Pharmacist
- Adherence to all relevant guidelines, including the established Standard Operating Procedures and all applicable regulatory requirements
- Inventory management and reconciliation
- Effective communication with both external and internal contacts
- Developing and maintaining professional relationships with healthcare professionals, reimbursement coordinators, infusion coordinators, provincial ministries of health, and private payers
- Accurate data entry into various systems
- Liaison between insurance plans and physicians directly to ensure all necessary paperwork and information is provided to the patient's plan for coverage review
- Understanding, and resolving third-party billing issues for high-dollar value products
- Thoroughly and accurately completing paperwork regarding the processing of materials
- Other duties as assigned
Key Requirements : Knowledge
Knowledge of NLPDP, third-party insurance plans, and pharmacy software ( Kroll)Proficiency in Windows environment and MS OfficeSecondary School DiplomaSkills
Exceptional organizational and multitasking abilitiesTechnical skills for successful medication dispensingEffective communication skillsAbility to work under pressure and meet tight deadlinesCustomer serviceTeamworkUnderstanding unique medications and patient needsProblem solvingInterpersonal skillsPatient advocacyDecision makingCollaborationAbilities
Quick learner in fast-paced environmentProblem-solving and team playerSelf-starting and independent work styleExperiences
1-3+ years of retail pharmacy experienceSupervision and Communication :
Communication : Strong oral and written communication skillsDirect Reports : N / AWhat you gain in the role :
Knowledge : Diverse billing knowledge within specialty pharmacy setting
Skills and Abilities : Multitasking, organizational skills, specialty pharmacy specific software
Experiences : working with various cross functional teams
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please
Our Base Pay Range for this position
39,100 - $65,100