Customer service representative

Customer Service Representative – Saint-Bruno

Are you known for your energy and your ability to provide an outstanding customer experience? Our client, a global leader in the flooring industry, is looking for a Customer Service Representative to join their team in Saint-Bruno. In this key role, you will be the link between customers, sales, and logistics to ensure a seamless order flow within a stimulating, bilingual environment.

Advantages
Competitive salary between $50k and $65k, based on experience.

Comprehensive group insurance plan (health, dental, vision) after 3 months.

3 weeks of vacation starting in the first year (pro-rated).

5 paid personal days.

RRSP program with employer contribution.

Flexible hybrid work model (3 days at the Saint-Bruno office, 2 days remote).

Collaborative and family-oriented work environment within an international corporate structure.

Responsibilities
Manage the full order cycle, from ERP system entry to final delivery.

Respond professionally to customer inquiries via phone and email regarding products and lead times.

Collaborate closely with the warehouse and internal departments to resolve logistical challenges.

Maintain accurate documentation and ensure rigorous follow-up on customer files.

Qualifications
Minimum of 2 years of experience in a Customer Service Representative or Account Management role.

Perfectly bilingual (French/English) with excellent writing skills, as you will interact daily with clients and suppliers outside of Quebec who speak only English.

Proficient with ERP systems (knowledge of Navision is an asset).

Cheerful and proactive temperament with excellent priority management.

Ability to work in Saint-Bruno with a schedule from 8:00 AM to 4:30 PM.

Summary
Interested in this challenge? Send your CV now to Joelle at: joelle.destinee.lembe-beina@randstad.ca.

Referral Program: Do you know the perfect candidate for this Customer Service Representative position in Saint-Bruno? Randstad offers a referral bonus for any recommendation that leads to a successful hire! Contact us for more details.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.