Customer Sales and Service Representative

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Customer Sales and Service Representative

Location : Stettler, AB, CA, T0C 2L1

Department : Operations - Alberta

Employment Type : Temporary

Requisition ID : 1452

Date Posted : January 12, 2026

Closing Date : January 26, 2026 oruntil filled

Job Summary :

Reporting to the Store Manager, the Customer Sales and Service Representative 1 (CSSR 1) is responsible for serving and assisting customers in the selection and purchase of goods and services and / or fuel and fuel products to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and / or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

Responsibilities :

• Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone.
• Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion.
• Assist with the accurate and timely shipping and receiving of products as assigned.
• Perform maintenance on inventory or cycle counts, as directed.
• Ensure store, yard, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards.
• Manage eCommerce customer requests to ensure eCommerce service levels and KPIs are maintained. Review, pick, pack, label and confirm orders using eCommerce related systems, workflows and processes. Ensure eCommerce order storage areas are clean, neat, well organized and in compliance with UFA’s safety and operational standards. Perform daily balancing of eCommerce orders including paper flow.
• Responsible for “Own the Aisle” area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard.

Qualifications :

You and UFA. Let’s Grow Together.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact careers@ufa.com .

Stay Connected

We thank all applicants for their interest. Only those selected for an interview will be contacted.

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