Database Analyst

About UsWe are a fast-growing financial services company at the forefront of innovation, providing tailored solutions through our proprietary SaaS platform. Our success is driven by our technology, and we are looking for a Database Analyst to ensure the efficiency, reliability, and enhancement of our custom-built system.Job OverviewThe Database Analyst will be responsible for managing, maintaining, and optimizing our internally developed CRM platform. This role requires strong technical acumen, problem-solving abilities, and excellent communication skills to collaborate with internal teams and stakeholders. The ideal candidate will play a pivotal role in ensuring the CRM system supports our business operations effectively and evolves with our company’s growth.Key ResponsibilitiesAdminister, configure, and maintain the custom-built CRM system.Manage user access, roles, and permissions.Monitor system performance and troubleshoot issues to ensure optimal functionality.Work closely with internal teams to understand business needs and implement CRM enhancements.Document system configurations, workflows, and processes.Provide training and support to users to maximize CRM utilization.Coordinate with developers for system updates, integrations, and feature enhancements.Maintain data integrity and security within the CRM.Generate reports and dashboards to support business decision-making.Qualifications & SkillsExperience in CRM administration (custom-built CRM experience is a plus).Strong verbal and written communication skills to effectively interact with technical and non-technical teams.Solid understanding of data management and security best practices.Ability to troubleshoot and resolve system issues proactively.Experience working in the financial services industry is an asset.Familiarity with SaaS platforms and system integrations is a plus.Detail-oriented with strong analytical and problem-solving skills.Why Join Us?Be part of a growing and innovative financial technology company.Work with a custom-built system that provides a unique challenge and opportunity to make an impact.Collaborate directly with leadership and technical teams.Competitive compensation package with benefits.Hybrid work environment with a downtown Toronto office.If you are a proactive problem-solver with strong communication skills and experience in CRM administration, we would love to hear from you!