Future Opportunities for Customer Account Coordinator

What We Offer

• Flexible medical, dental, and vision plan
• Employee & family assistance program
• RRSP matching program
• Health & Wellness reimbursements
• Product purchase program
• Opportunities to take part in job-related training and development
• Relocation cost (if applicable)
• Growth and progression opportunities within Irving Consumer Products and the larger network of the J.D. Irving group of companies
• Hybrid flexible work options (if applicable)

Qualifications

• Post-secondary education or equivalent in experience
• 3+ years of related work experience
• Excellent communication skills in both written and verbal formats. Bilingual (English/French) is considered an asset.
• High attention to detail and accuracy in all tasks.
• Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
• Exceptional time management and prioritization skills.
• International/export order experience, including documentation and coordination with shippers and customs, is considered an asset.
• Collaborative team player with a positive mindset.
• Flexible and adaptable to evolving business needs and priorities.

Responsibilities

• Accurately and promptly process customer orders from receipt to delivery, ensuring alignment with company standards
• Monitor and manage the full lifecycle of customer purchase orders, from initial receipt through to final delivery and invoicing
• Collaborate with customers to revise and confirm order details
• Address order discrepancies and holds promptly to ensure timely and effective resolution
• Review and complete assigned tasks in the CIA inventory tool, including allocation, unallocation, and order tracking
• Utilize ERP, CRM, and inventory management systems to process orders, manage holds, and update customer records
• Troubleshoot system issues and collaborate with IT or support teams to resolve technical barriers to order processing
• Maintain clear and consistent communication with all relevant stakeholders including customers, warehouses, transportation team, and various internal departments to meet customer expectations
• Act as the primary point of contact for assigned customer accounts, building trust through responsive and solution-oriented service
• Clear and timely communication with relevant departments to ensure accurate and on-time order fulfillment
• Maintain comprehensive and detailed account notes to support backup and continuity
• Ensure all order documentation is complete, accurate, and compliant with internal policies and customer requirements
• Analyze order fulfillment data to identify improvement opportunities and recommend process enhancements that improve accuracy, speed, and customer experience
• Participate in ongoing training across all account types to build broad expertise
• Support KPI tracking related to order accuracy, fill rates, and customer satisfaction