Revenue Enablement Program Manager, Customer Success

Company Description

Summary

Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We've grown from $5 million to $85 million ARR in just six years. With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.

Being a Certified B Corporation, we don't just advocate for sustainability - we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms / 31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

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Job Description

The Revenue Enablement Program Manager, Customer Success will have a wide range of duties in enabling the Customer Success revenue organization performance and success. This role will work closely with Customer Success leadership and teams to define strategies, playbooks, collateral and team / function specific training programs needed to deliver a best-in-class experience to enable our teams at scale, and support business growth. This role will drive cross-functional alignment and strategy utilizing a hands-on approach while simultaneously executing and thinking strategically.

Key Requirements & Responsibilities

• Work with Revenue Enablement leaders to build and develop Go-To-Market strategies that support overall company objectives, and provide recommendations to ensure operational success;
• Work with Customer Success Leadership to develop, execute, optimize and assess an enablement program to support the team;
• Create, evaluate and track metrics and KPIs to evaluate program effectiveness and outcomes to share with leadership
• Create and scale enablement programs to improve customer success productivity including trainings, process definition and optimization, measurement frameworks;
• Facilitate and lead planning sessions, assist in managing projects and schedule commitments, ensure plans are integrated and aligned to overall organizational and business strategy
• Strong knowledge of Customer Success processes and ability to work with a variety of stakeholders to solicit their input and requirements related to Customer Success training materials, training efficacy, and impact to sales productivity
• Prepare the Customer Success teams to have effective conversations with customers through the creation of key messages, best practices, customer stories, and more;
• Work with Revenue Enablement to design, develop and maintain training strategies and programs that ties into new hire onboarding, as well as related to ongoing sales productivity and enablement;
• Partner with Customer Success leadership to identify opportunities across teams and roll out programs to better deliver value to customers
• Support the roll out of new systems in order to support the Customer Success teams, including but not limited to testing and implementation, change management strategies and training / communications to the team, playbooks and best practices, metrics creation and tracking, etc.
• Ensure any changes to the tools, systems, processes, playbooks the Customer Success teams rely on are communicated to the team, with any training required tied to those updates;
• Internal Knowledge Base - keep up to date with any process and systems changes;
• Work collaboratively and cross functionally with Customer Success, Product Marketing, Learning & Development and other internal teams as required to create quality and timely training
• Championing Customer Success Enablement best practices, and ensuring that Standard Operating Procedures are maintained
• Active participation in driving and implementing operational projects and initiatives that enable revenue success and optimization
• Be familiar with corporate security policies and support the information security function to protect both information systems and corporate assets from undue risk.

Qualifications

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness : We believe that you and your family's well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits : It's not all about the money - well, it's a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent : There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning : At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

Find Your Balance with Us : We get it - you need work and life to mesh in a way that feels right for you. That's why we're big on remote work and flexibility. But hey, if you're within 50 kms / 31 miles of our main hubs in Ottawa, Eldoret, Penang, Columbus, or Amsterdam, we do ask that you pop into the office just once a week. And for our folks near the co-working spots in Nairobi and Toronto? A monthly visit is all we ask.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.