Manager Network Service Operations
CPWinnipeg, MB, CA30+ days ago
Salary
CA$22.00 hourly
Job descriptionPost-secondary education and or at least 5 years of experience in leadership and customer service Competent in MS Office tools Effective communication, problem-solving, and capability to handle multiple tasks Railway experience, an asset Ability to perform well under pressure and handle conflict situations Flexible and competitive benefits package Competitive company pension plan Employee Share Purchase Plan Performance Incentive Program Annual Fitness Subsidy Part-time Studies Program
POSITION ACCOUNTABILITIES
- Supervise the department by establishing priorities, allocating team workloads, providing mentorship for customer service, and maintaining consistency in work
- Support initiatives to decrease costs and enhance operational processes
- Ensure adherence to Service Level Agreements (SLAs) for processing documents and requests
- Work with Train and Engine staff to resolve shift-related issues to ensure efficient train operations
- Act as a contact point for addressing issues on the production floor
POSITION REQUIREMENTS
WHAT CPKC HAS TO OFFER