Technical Sales Engineer

Job Purpose

The Technical Solutions Manager is a hybrid role combining the strategic expertise of a Technical Account Manager with the technical depth of a Sales Engineer. This position serves as the critical bridge between our commercial teams and technical product capabilities, ensuring successful customer outcomes throughout the sales cycle and beyond.

This role is responsible for supporting the Account Management team in identifying and executing upsell opportunities by demonstrating advanced product features and value propositions to existing customers. Additionally, the Technical Solutions Manager partners with the Sales team to provide technical expertise during the sales process, ensuring prospects understand our product capabilities and integration requirements.

The ideal candidate will possess deep technical knowledge of our product architecture, APIs, and integration capabilities, while also excelling at translating complex technical concepts for non-technical stakeholders. This position requires a global mindset, as the role involves supporting customers worldwide and may include travel to customer sites and industry events.

Key Responsibilities

Sales & Account Support

• Partner with Account Management team to identify upsell opportunities and demonstrate advanced product features to existing customers
• Support Sales team by providing technical expertise during prospect engagements and answering complex technical questions
• Conduct technical discovery sessions to understand customer requirements and architect appropriate solutions
• Ensure requirements are appropriately documented and handed over accurately to delivery teams

Technical Communication & Education

Product Documentation Ownership

Technical Solution Design

Product Feedback & Improvement

Essential Qualifications & Experience

Preferred Qualifications