Customer Experience Opportunities- Qualicum Beach-Future OpportunitiesTD • Qualicum Beach, Regional District of Nanaimo, CA

Customer Experience Opportunities- Qualicum Beach-Future Opportunities

TD • Qualicum Beach, Regional District of Nanaimo, CA

6 days ago

Job type

Part-time

Job description

Customer Experience Opportunities – Qualicum Beach

Work Location : Qualicum Beach, British Columbia, Canada

Hours : 37.5

Line Of Business : Personal & Commercial Banking

Pay Details : We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Key Accountabilities

Customer

Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and / or other transactions, as necessary) in an accurate and efficient manner
Assist with responding and resolving customer concerns, escalating when necessary
Identify customer needs and determine solutions to customer problems, and open a limited range of products and / or services for customers

Shareholder

Support the achievement of business objectives by supporting advice goals

Promote products, advice, services and banking capabilities

Understand and apply operating policies and procedures

Contribute to business objectives for Operational Excellence

Support the timely and accurate completion of business processes and procedures

Escalate non-standard or high-risk transactions / activities as necessary

Support and participate in process improvement opportunities

Ensure necessary due diligence to support the accuracy of all customer transactions / activities

Be knowledgeable of and comply with Bank Code of Conduct

Employee / Team

Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment

Support the team by developing knowledge in own area

Participate in personal performance management and development activities, including cross training within own team

Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Act as a brand champion for your business area / function and the bank, both internally and / or externally

Breadth & Depth

Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact

Requires a broad knowledge regarding basic product suite of business supported

Evaluates and recommends customer solutions from established options

Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others

Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion

Impacts team results through the quality of the services or information provided to customers

Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area

Uses communication skills to exchange / clarify product / process information with composure and ensures underlying details are understood

Requires working knowledge and skills developed through formal training or work experience

Generally reports to a Manager Customer Experience or Branch Manager

Experience & Education

High School diploma and / or

1+ years of relevant experience

Post-Secondary or Undergraduate degree (in related field) preferred

Seniority level : Entry level

Employment type : Part-time

Job function : Other

Industry : Banking

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Customer Experience • Qualicum Beach, Regional District of Nanaimo, CA

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