Digital Sales & Technical Support Specialist

About Us:

How many companies can say they’ve been in business for over 179 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Toronto, Canada.

What’s the role?

The Digital Sales & Technical Support Specialist drives digital sales growth and market adoption of eyecare technologies by delivering high-impact software demonstrations and advanced technical support. This role engages key stakeholders, refines product rollout strategies, and enhances user experience through tailored presentations that showcase ROI, clinical value, and seamless workflow integration. The Specialist builds strong relationships with key opinion leaders, optimizes digital workflows, and collaborates across teams to accelerate business development and sales strategies. With a focus on product innovation and training, this position is pivotal to the expansion and ongoing success of ZEISS digital solutions.

Sound Interesting?

Here’s what you’ll do:

Sales & Customer Engagement

• Support sales of ZEISS Digital Solutions by partnering with regional teams and sales directors.
• Conduct high-impact product demonstrations, communicating technical and strategic value to prospects.
• Drive expansion of digital service contracts and facilitate platform rollouts (Health Data Platform, Veracity, Forum, and other subscriptions).

Technical Support & Implementation

• Provide advanced technical support, troubleshooting, and timely issue resolution.
• Oversee installation, configuration, and deployment of digital products at client sites.
• Diagnose and resolve connectivity issues, collaborating with IT and internal teams as needed.

Training, Adoption & Cross-Functional Collaboration

• Develop and deliver comprehensive training for staff and customers on product usage, best practices, and workflow optimization.
• Work cross-functionally to drive product adoption, streamline implementation, and optimize training initiatives.

Customer Insights & Product Improvement

• Translate customer interactions into actionable insights that inform product enhancements and future developments.
• Gather and analyze market feedback to refine digital sales strategies and product positioning.
• Collaborate with marketing and product teams to support launches and continuous improvement.

Reporting, Documentation & Analytics

• Maintain detailed documentation of customer interactions, technical issues, and resolutions for transparency and improvement.
• Track and report key performance metrics, customer satisfaction trends, and financial data for digital sales and service contracts.

Team Culture & Collaboration

• Foster a collaborative, customer-centric culture within the digital solutions team, promoting innovation and excellence.

Do you qualify?

• Bachelor’s degree in Engineering, Marketing, Computer Science, Healthcare Technology, or a related field.
• Minimum of 5+ years of experience in digital sales, technical consulting, or enterprise-level technical support, preferably within the healthcare or medical device industry.
• Strong knowledge of medical software, EMR/EHR systems, digital healthcare platforms, and regulatory compliance in medical technology. Experience working with ophthalmology or optometry software solutions is highly desirable.
• In-depth understanding of networking, IT infrastructure, system integrations, cloud-based solutions, and PACS systems, with the ability to troubleshoot complex connectivity issues. Experience with API integrations and data interoperability is a plus.
• Proven ability to analyze customer needs, identify solutions, and implement effective strategies to improve user adoption, efficiency, and customer satisfaction.
• Experience in consultative selling, software demonstrations, and driving digital adoption across multiple stakeholders, including clinicians, practice managers, and IT professionals.
• Exceptional communication and interpersonal skills, with the ability to engage senior-level decision-makers and deliver persuasive presentations. Experience in leading training programs, webinars, or industry events is preferred.
• Ability to work both independently and cross-functionally in a dynamic environment, collaborating with product management, marketing, and technical support teams to drive digital transformation in eyecare.
• Experience managing customer accounts, overseeing digital solution implementations, and ensuring seamless product rollouts with a focus on long-term customer success.
• Willingness to travel regionally as needed to support key accounts, conduct in-depth product demonstrations, and assist with on-site technical implementations. Ability to adapt to varying customer schedules, including occasional evening or weekend support for major product rollouts or industry events.
• Ability to thrive in a high-energy, fast-paced setting where priorities may shift rapidly. Strong adaptability to evolving business needs, market demands, and technological advancements.
• Commitment to delivering exceptional customer experiences by proactively addressing client needs, providing on-demand technical support, and ensuring seamless integration of digital solutions.
• Ability to work independently while effectively collaborating with remote teams, leveraging virtual communication tools to maintain high levels of engagement and productivity.
• Comfortable working in clinical environments, assisting with system installations, troubleshooting connectivity issues, and ensuring optimal product performance within ophthalmology and optometry practices.
• Willingness to stay updated on the latest trends in digital health, medical software, and emerging technologies in the eyecare industry. Participation in industry conferences, training sessions, and certifications is encouraged.
• Ability to work in a fast-paced environment

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Programs
• Paid time off including vacation, personal, and sick days
• The list goes on!

ZEISS is an Equal Opportunity Employer

Your ZEISS Recruiting Team:

Jo Anne Mittelman