Sr. Administrator, Income - Entitlements Canada, Custody Operations

Job Description

What is the opportunity?

In this role you will work in a team environment ensuring the accurate and timely processing of all income related transactions to our underlying clients’ accounts. The individual will work closely with their peers and liaise with their manager on escalations and or other issues pertaining to their desk.

What will you do?

To process and reconcile Dividend and Interest payments. This entails the accurate and timely processing of all clients’ Entitlements, the control and collections of Income proceeds from Depositories and Issuers, and reconciliation of suspense account activities.

Deliver service commitments to the clients’ satisfaction by ensuring that all work functions are completed accurately and on a timely basis

Support process developments to mitigate operational risks and reduce manual work

Support training & learning for newly on-boarded team members

To manage Operational risk, financial control, development of the team’s operational capabilities and to optimize operational efficiency.

Ensure errors and omissions are maintained at an absolute minimum, or where occurring are not repetitive in nature as part of managing key risk indicators.

Maintenance of satisfactory internal and external Audit / Regulatory / Risk ratings and reviews.

Adherence to all procedures and control functions, including reconciliations, as appropriate, to minimize financial loss to RBC Investor Services and its clients.

Ensure SLA’s are adhered to, without exception.

Compliance with Treat Client Fair policy and complaint procedure

Ensures that all Income events are researched and processed on an accurately and timely basis.

Ensures all payments received from depositories, wire or cheque has been processed by end of day.

What do you need to succeed?

Must haves :

Ability to work under pressure, managing workloads and time efficiently to meet stringent deadlines in a stressful environment

Flexibility towards working hours in order to meet business needs

Client focus

Nice-to-have :

1-2 years of relevant experience in Banking or Financial Operations / Financial Services

Good written / verbal communication skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

Flexible work / life balance options.

Opportunities to do challenging work.

Opportunities to take on progressively greater accountabilities.

Access to a variety of job opportunities across business.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address :

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR : MISSISSAUGA

City : Mississauga

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform : WEALTH MANAGEMENT

Job Type : Regular

Pay Type : Salaried

Posted Date : 2025-12-29

Application Deadline :

2026-01-12

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary / variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is :

$41,000.00 - $65,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.