Bilingual Claims Investigator SIU

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award‑winning, purpose‑driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience.

We offer:

• Work‑life harmony with access to an award‑winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives and product and service discounts
• Pay‑for‑performance and best‑in‑class recognition programs
• Competitive benefits that include a defined contribution plan, personal spending account and so much more

Join our growing team where everyone belongs!

• Evaluate concerns and fraud indicators to develop investigative plans for all lines of business in insurance claims, including Property, Auto Fire and Theft, Cargo, Casualty, Accident Benefits and claims with Legal disputes.
• Serve as a resource for the claims operation for special investigations and fraud.
• Consult internally with Claims business units (all lines), and provide resources and recommendations to assist the fraud initiatives as required.
• Communicate effectively with all stakeholders, and prepare reports, trial briefs, and updates on investigations in a timely and respectful manner.
• Build and maintain productive business relationships with law enforcement (police, fire, and border control), government bodies, and investigative organizations.
• Attend court proceedings or hearings as required.
• Ensure ongoing handling of claims investigations within company standards and industry best practices and regulations.
• Responsible for overall file handling and work product quality.
• Comprehensive knowledge of SIU regulations.
• Assist with ongoing training of all internal anti‑fraud personnel.
• Provide feedback to Management on process and system improvement initiatives for the department.
• Comply with relevant provincial and federal laws, Insurance regulations, insurance carrier best practices and follow and enforce Echelon Claims policies, procedures and best practices.
• Assist with evaluating, selecting, and ensuring quality and cost containment for vendors including defense firms, private investigators, records review companies, legal document and photocopy companies, expert witnesses and any other vendors that might be used for the settlement of relevant auto claims.

Who You Are

• Post‑secondary education in Criminology, Insurance Management, Business Administration or related filed.
• CIP designation completed or in progress is preferred.
• Strong passion for the P&C insurance industry with a focus on fraud containment.
• Strong technical, analytical and problem solving skills and the ability to exercise prudent judgment to make decisions based on accurate and timely analysis of trends.
• As required by situations, demonstrate ability to work in teams and independently.
• 5 plus years’ experience in the Property and Casualty insurance industry.
• 2 plus years as an SIU investigator.
• Litigation experience and legal knowledge.
• Must have a clear understanding of insurance industry practices, standards and terminology.
• Some experience handling property damage and injury claims as well as serious injuries and litigation.

What’s In It For You

• Competitive total compensation and benefits package
• Annual shared success program based on performance
• Annual merit increases based on performance
• Registered Retirement Savings Plan with a matching contribution component
• Complimentary CAA Membership

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.