Operations Manager – Emergency Services

About Us

We are a leading disaster restoration company, providing emergency response and recovery services to our community. Our team supports property owners in their time of need after fire, flood, storm, and other catastrophic events. We are dedicated to rapid response, high-quality service, and compassionate care.

Position Overview

We are seeking an to oversee our warehouse and lead our emergency services department. This role is critical in coordinating and dispatching jobs, ensuring teams are properly equipped, and providing leadership to field staff. The right candidate will be an experienced restoration professional with proven management skills and subject matter expertise in emergency services.

Key Responsibilities

Manage day-to-day operations of the emergency services team.

Oversee the warehouse, equipment, vehicles, and inventory to ensure readiness for emergency dispatch.

Coordinate and dispatch crews to jobs in a timely and efficient manner.

Provide leadership, coaching, and accountability for employees in the emergency department.

Ensure compliance with safety standards, industry regulations, and company policies.

Serve as thesubject matter expertfor emergency response procedures and best practices.

Collaborate with project managers and reconstruction teams to ensure seamless project handoffs.

Monitor performance metrics and implement improvements in efficiency and service delivery.

Maintain strong client service standards and professional communication.

Qualifications

Minimum 3–5 years of experience in restoration / emergency services (required).

Proven management or supervisory experience with strong leadership skills.

In-depth knowledge of emergency mitigation procedures (water, fire, smoke, storm).

Experience with mold and asbestos protocols is a strong asset.

Strong organizational and communication skills.

Ability to work in a fast-paced, on-call environment.

Valid driver’s license and reliable transportation.

Why Join Us?

Opportunity to play a key leadership role in a respected restoration company.

Work with a supportive, skilled team dedicated to helping clients rebuild.

Competitive compensation package (salary and benefits).

Career growth in a fast-paced and essential industry.