PROJECT COORDINATOR

Responsibilities

• Implements detailed plans and recommends policies and procedures regarding program specific requirements.
• Monitors the progress of applications through the process and identifies applications at risk of missing customer service standards.
• Conducts research into assigned area ensuring that such research considers developments within the field, corporate policies & practices, and legislation.
• Effectively manages time and priorities, coordinating a large number of applications using several program systems.
• Coordinates and tracks performance metrics related to the City-wide delivery of the application review process.
• Oversees assigned projects, ensuring effective teamwork and communication, high standards of work quality, organizational performance and continuous learning.
• Monitors changes to corporate policies and procedures and determines impact on operations.
• Prepares regular reports with trend analysis to the Management Team on such issues as Customer Services measures, application processes and Information Management.
• Acts as a liaison between agencies, applicants, and other stakeholders with respect to the coordination of applications and operational issues in order to establish and maintain effective partnerships.
• Researches and reports on a range of new projects and initiatives as they arise with respect to application coordination.
• Deals with highly confidential matters such as labour relations, human resources and hiring.
• Makes recommendations to divisional management to support management functions and improve efficiency and effectiveness of service delivery in regard to service optimization and business process simplifications that could result in alternate service delivery, changes in staffing levels, restructuring, and resource allocation.
• Identifies priorities and develops appropriate responses within the Division on issues such as FOI, labour disruption plans and other sensitive issues.
• Leads staff teams for unique projects, such as Customer Service Improvement, Employee Engagement, with responsibility of training staff.
• Represents the division on Divisional and Corporate workgroup and committees such as Information Management, Business Continuity, Customer Service, Access, Equity & Human Rights.
• Coordinates and maintains ongoing tracking and follow up on Service Area directives with Divisional Management Team such as management information reports, health and safety initiatives.
• Prepares documents for Divisional Management by conducting research, analysis and scrutiny of all applicable materials.
• Acts as a liaison between the division and other divisions across the City, with respect to divisional and operational issues in order to establish, maintain and develop linkages to other divisions, agencies and boards to ensure effective partnerships within the corporation.
• Attends meetings on behalf of the Supervisor, when requested.
• Coordinates and supports the work of divisional and corporate initiatives related to the division.
• Organizes divisional team meetings, events and various communication material as required.
• Makes presentations to senior divisional staff ensuring information on divisional and corporate initiatives and policies is disseminated / understood.
• Provides direction and composes content for the division's website (internal / external), working with Communication staff through design and production.
• Develops reports for Council and briefing
30+ days ago