Data Entry Specialist/Content Coordinator

About Anuvu

For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Norwegian Cruise Lines, Emirates and Celebrity Cruises have trusted us to provide solutions from high-speed broadband internet to movies, television and games.

Be Part of the Movement

Anuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future-focused.

Role Summary

Under the supervision of the team manager, the Content Deliveries Coordinator’s mandate will be to ensure delivery of different multimedia content for in‑flight entertainment applications. Working within a large team on several continents, the successful candidate will take part in creating and adapting content and making sure delivery efforts are followed up on for specific projects. The Content Deliveries Coordinator is also responsible to define and coordinate processes related to content delivery, as well as to ensure tools used for content delivery are provided as needed (including training, introducing updates, etc.). The position requires interaction with project managers, programmers, Content Service Providers (CSP), Content Integration team (WCIT), OEMs/partners.

Location and Remote Options

Location: Canada
Remote Options: Option to be remote or hybrid

What You’ll Be Doing

• Support for content related issues (to partners/OEMs):
  • First response to Content related Support Requests from partners/OEMs
  • Dispatch GEE internal (or external) depending on the issue reported
  • Communication with partner/OEM and ensuring issue is closed according to Support Policy and SLA per partner
• Responsible to define, coordinate and update processes related to content delivery, e.g.
  • Content Delivery Flow
  • Define and coordinate QA test plan for final content certification
  • Define and coordinate Status Sheet Template
  • Define and coordinate the template for Delivery Notifications
• Responsible to coordinate update of content delivery tools
  • Update documentation, and provide training as needed
  • Auditing and taking part in quality control for the Content Management System (CMS) during the development phase and certification process
• Accountable for sign off of QA on final content
• Supporting users of Content Management System (CMS) both internally and externally
  • Guiding CMS users in the performance of their tasks (modifications, additions, content manipulation)
  • Training users via teleconference seminars
  • Providing remote support for DTI partners and clients
• Taking part in creating application content using e.g. Content Management System (CMS)
  • Focus on non-AVOD content
  • Providing SW Content Packages to Content Integration team
• Defining and executing offload and reporting processes
• Manipulating multimedia elements (text, graphics, video and audio) in various formats
• Supporting linguistic needs of various departments (coordinating translation, support games design, etc.)

What We’re Looking For

• College diploma or combination of education and relevant experience
• 2 – 5 years of experience in a similar position
• Experience in resources coordination, an asset
• Basic knowledge of management and production operations
• Customer support experience
• Basic knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Perfectly bilingual in French and English, both written and spoken
• Self-reliant and resourceful
• Able to work on several projects simultaneously and manage priorities
• Strong interest in new technologies
• Solid communication skills
• Attention to detail

This Might Be the Right Place if You…

• Are a team fit; can help advance our global, inclusive culture
• Are self‑starter who likes to roll up your sleeves and take initiative with minimal direction
• Can think about tomorrow, while getting your work done today
• Are a collaborative team‑player; primary audience will be internal teams
• Are curious and open to learning and finding new solutions
• Are able to provide and accept feedback in a constructive manner
• Are organized, have strong communication skills, and do whatever it takes to get things done

The Benefits Of Working Here

A career with Anuvu is a unique opportunity to grow your knowledge and skills within a casual culture that thrives on collaboration and innovation. In addition to providing an outstanding work environment, we offer competitive benefits, including medical and dental, disability and life insurance, a generous vacation policy in addition to additional holidays and other paid vacations, an RRSP with employer contribution, flexible hours, an employee assistance program and more!

Advanced | Agile | Applied

Anuvu is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

COVID-19 Interview Policy

Due to COVID, our interviews are now done in a safe environment using online platforms like Zoom and Microsoft Teams.

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