JOB DESCRIPTION
About the role
We’re looking for a Senior IT Technical Advisor - Production support to join our growing team! As part of the D&A production support team, you will be part of a level 1 incident management team.
What you'll do here :
Take charge of incidents, change requests (RFCs), service requests, problem solving with all needed documentation.
Assist with the resolution of escalated issues and actively participating in problem management activities
Be available for on-call support (Rotation).
Participate actively with support of the month-end financial process (IFRS17) including the end of year process as defined with the Finance SLA.
Participate in the management of fixes (configuration changes, migration, etc.) according to the security standards in force.
Develop, implement, support and document automation to increase the efficiency of platform management.
Strictly maintain team standards to ensure continuity of operations.
Develop, implement, support and document automation to increase the efficiency of platform management.
Document the various activities and procedures according to established standards.
Provides quality internal and external customer service surrounding the Company values.
Participate in the documentation processes including network diagrams, utilization of monitoring / resource / inventory management tools.
Collaborate with managers to develop standards in line with the company guidelines and monitor those standards.
Participate in various projects to improve our infrastructure as well as business development projects.
What you bring to the table :
Degree or Diploma in Networking or Technology, or any combination of equivalent education and experience
At least 5 years of experience in a similar role
Knowledge of financial processes and especially IFRS17 requirements will be considered a plus
Customer service focused and portrayed energy, professionalism and welcoming characteristics
Can meet deadlines and handle sensitive and pressured situations
Can identify issues and help develop strategy and tactical plans for various department initiatives
Can prioritize and organize effectively
Very good knowledge of network administration, architecture and engineering in mission-critical environments servicing large server deployments
Knowledge of a wide variety of network equipment including but not limited to routers, switches, firewalls, denial of service mitigation, serial consoles, and load balancers
Exceptional analytical, conceptual, and problem-solving abilities
Excellent documentation and communication skills
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.
No Canadian work experience required however must be eligible to work in Canada.
LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.