Remote Customer Experience Manager-SD

The Customer Experience Manager is responsible for the overall customer experience strategy.  This includes identifying critical customer requirements, measuring your teams effectiveness at meeting those needs and leading change to improve.  Ensuing your team embraces a positive customer experience as top priority in every customer engagement will be centra to this position. As a Customer Experience Manager, YOU will experience : Opportunities to continuously Learn, Grow and Develop with your team through our internal Training teams that are geared for your success. In a Typical Day, YOU will : Lead Your Team’s customer experience strategy implementation. Manage data collection. Communicate gap assessment data to customers and assist with improvement plans. “choreograph” the expected customer experience at each customer touch point and clearly define the expectations of “what good looks like.” Oversee customer experience training programs and assist in delivery as required.  Must-Have for this Role : Customer centric with exceptional interpersonal, leadership and team building skills Excellent communication, analytical and organizational skills Self-motivated Innovation approach to customer engagement Ability to deliver customer experience training. A thorough understanding of Globe Life AO National business model and our customers’ needs. Have an excellent working knowledge of the sales and service areas of the company. Powered by JazzHR