On-site IT Support Specialist

Position Details :   Full Time Permanent, New Position

Salary :   Starting at $54,300, (based on a 35-hour work week and commensurate with individual education and experience, as it relates to the position).

Location :   DUC head office at Oak Hammock Marsh near Stonewall, MB

Closing Deadline : March 6, 2026 (11 : 59PM EDT)

What You Will Do

We’re looking for a highly skilled and service-oriented On-site IT Support Specialist to serve as the primary hands-on IT support resource for staff, public-facing systems, and visitor technology environments, while also supporting a national workforce of approximately 400 employees.

Key responsibilities include but are not limited to :

• Serve as the on-site point of contact for IT support at the DUC head office.
• Provide first-line and second-line support for desktops, laptops, mobile devices, peripherals, printers, phones, and audio-visual equipment
• Troubleshoot hardware, software, network, and connectivity issues in a timely and professional manner
• Work closely with the centralized Help Desk to log, track, and resolve incidents and service requests
• Support technology used in public spaces, exhibits, classrooms, presentation areas, and tour environments within the Wetland Discovery Centre
• Assist with setup, troubleshooting, and basic maintenance of public-facing displays, interactive systems, and presentation technology
• Respond quickly to issues impacting visitor experience, tours, or scheduled programming
• Assist with user account setup, access changes, and security administration under the direction of senior IT staff
• Support Active Directory, Microsoft 365, endpoint security tools, and device management platforms
• Assist with onboarding and offboarding of staff, including equipment setup and access provisioning
• Assist with procurement, provisioning, deployment, and replacement of IT equipment
• Track hardware assets, warranties, and maintenance contracts
• Coordinate shipment, delivery, and recovery of equipment for staff as required
• Assist senior IT staff with routine server, network, and system administration tasks
• Support LAN and WAN connectivity.
• Assist with telecom, voicemail, and conferencing systems
• Participate in outage notifications, system maintenance communications, and documentation
• Document common issues and resolutions in the IT knowledge base
• Provide basic training and guidance to end users in a clear, non-technical manner
• Promote good IT practices, security awareness, and responsible use of technology

Requirements

What We Offer

How to Apply

Working for DUC is a career highlight for many staff. Let us know if making a difference is important to you.

If you are qualified and interested in this opportunity, please hit 'Apply' to submit your application for confidential consideration.

Ducks Unlimited Canada is committed to providing an inclusive and barrier-free work environment. If you require accommodations during the recruitment and selection process, please email us at . All requests for accommodation will be handled in a confidential manner.

While DUC would like to thank all applicants, only candidates considered for an interview will be contacted.