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Waiting List Officer

Waiting List Officer

The Newcastle upon Tyne Hospitals NHS Foundation Trust317 02 Royal Victoria Infirmary
12 days ago
Job type
  • Permanent
Job description

Job summary

An exciting opportunity has arisen for a highly motivated individual to join the Neurosciences Waiting List Office. You must be extremely organised with meticulous attention to detail, you will liaise at all levels with clerical, medical and nursing staff. You must be PC and PAS literate, knowledge of Microsoft Office and waiting list procedures would be beneficial but not essential as full training will be given.

The post is critical to support the provision of a full, efficient and effective waiting list administrative service whilst being committed to meeting the national targets within the 18 week RTT pathway. To facilitate these aims, you will be responsible for ensuring that the principles of the treatment targets are embedded within the processes employed at every stage.

  • Interview Date : 10 January 2025

37 hours 30 minutes / week

  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

    • NO AGENCIES PLEASE

    Main duties of the job

    You will work alongside the Senior Waiting List Co-ordinator carrying out duties which will include, but not limited to; data entry, making and receiving telephone calls, scheduling of outpatients and elective admissions, reallocating theatre lists, validation of waiting lists, validation of 18 week wait pathways, communication with patients and other hospital staff around admissions and waiting times.

    About us

    Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites :

    o Freeman Hospital

    o Royal Victoria Infirmary (RVI)

    o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

    o Newcastle Dental Hospital

    o Newcastle Fertility Centre

    o Northern Centre for Cancer Care, North Cumbria

    o Northern Genetics Service

    o Cramlington Manor Walks

    These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

    We also have offices at Regent Point in Gosforth and community sites.

    Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

    For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit : Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

    Job description

    Job responsibilities

  • The Waiting List administrative service contributes towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
  • Information management and data quality is essential to ensuring effective management of waiting lists.
  • The introduction of Patient Choice through booking systems will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility. Patient confidentiality must be observed at all times.

    • Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS method of payment is a salary deduction from your first months pay.

    As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

    Person Specification

    Skill

    Essential

  • Good communication skills
  • Problem Solving Skills
  • Ability to meet deadlines
  • Excellent Organisational and time management skills
  • Keyboard Skills
  • High Level of accuracy and attention to detail

    • Desirable

  • Analytical and Numerical skills

    • Experience

    Essential

  • NHS administration experience
  • eRecord

    • Desirable

  • Operational Experience of Waiting List Management Processes

    • Knowledge

    Essential

  • Educated to GCSE level or equivalent qualification / experience
  • PC & PAS literate

    • Desirable

  • Knowledge of Microsoft Office (incl. Excel, Word & Outlook)
  • NHS Waiting List Management Definitions
  • Understanding of the NHS Constitution and NHS Operating Framework
  • Knowledge of Trust e-Record system