Director, ETS PMO Delivery

Description

The opportunity

This position resides within the Enterprise Technology and Services (ETS) PMO team and reports to the AVP, ETS PMO

The position will be primarily responsible for managing the governance and reporting of the ETS Project & Program Portfolio.

The ideal candidate should have an extensive background in managing project delivery with a strong leadership and stakeholder engagement capabilities, and experience working with cross-functional and multi-disciplined technology teams are essential.

It is important for the candidate to be enthusiastic about delivering results through large-scale transformation in a complex, matrixed environment.

Primary Location : CAN, Ontario, Toronto, 200 Bloor Street East

Hybrid 3 days

Responsibilities

Partner closely with Strategy & Planning, IT and Finance groups to support our annual planning exercise.

Ensure project business cases are valid and that sanctioned projects are prioritized, funded, and resourced for success.

Monitor project progress and highlight key delivery risks, issues, and dependencies via portfolio governance.

Partner with Risk & Control Governance groups to ensure projects are assessed and managed appropriately from a risk perspective.

Provide monthly executive reporting with updates on project health, including cost, scope, and benefits to enable informed decisions.

Cultivate a community of committed project professionals that will share and drive development of standard methodologies and continuous improvement. ​

Ensure quality of deliverables by enforcing controls through coaching / mentoring PMs and working directly with their project leads.

Ensure project teams are following Global Initiative Management Policy and Standards.

Track project approvals and checkpoint schedules, set up project codes, aid PMs with financial analysis / reconciliation / adjustments, report on PM capacity and manage project assignments, support the onboarding of all ETS PMs

Develop and maintain ETS PMO specific guidelines and training materials.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

At least 5 years of experience leading project management or process improvement roles.

Good understanding of finances and ability to understand important metrics and their impact on business.

Skilled at identifying and addressing significant risks and issues to ensure business goals are met.

Proficient in using tools like Excel pivot tables and formulas for analysis.

Known for thinking creatively and challenging the norm to drive meaningful changes.

Able to work independently and connect different parts of the business to make successful changes.

Can influence and collaborate effectively, even without direct authority, and is good at building relationships.

Strong written and verbal communication skills, including the ability to provide updates to all levels within the organization.

PMP certification is a must

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

107,730.00 CAD - $200,070.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.