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Corporate Sales Support Case Management Representative - S

Corporate Sales Support Case Management Representative - S

CT Financial ServicesOntario
8 days ago
Job type
  • Full-time
Job description

Back Office is looking for someone with Corporate Sales knowledge to support our team! If you are looking for an opportunity to leverage your skill and learn something new, we want to hear from you!

Please ensure you have Manager approval and express your interest no later than Sunday December 22nd , 2024.

What You’ll Need

  • Accomplished and Successful in current role, with full support of Supervisor and Manager
  • Knowledge and understanding of Automotive industry as well as CT Retail Policies and Procedures
  • Adept at reacting to planned and unexpected tasks effectively & efficiently
  • Articulate and professional in conveying thoughts and messages to others
  • Maintains a positive customer perception of the Canadian Tire Brand
  • Time Management skills
  • Flexible and adaptable
  • Excellent problem solving and negotiation skills
  • Lead by example by using the CARE / Art of Communication in every customer interaction
  • Previous experience / background in the automotive industry will be an asset
  • Bilingual (English / French) will be an asset

Who you are

  • Effective communicator that demonstrates the Art of Communication model
  • Ability to adapt to a continuously changing role and environment
  • Proficient with technology (Microsoft Office)
  • Applicants must be successful in their current role
  • Automotive parts and power tool knowledge is an asset
  • Agile and innovative individuals, who can manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving retail environment
  • Creative thinkers who take initiative and are capable of building, launching, and managing projects / programs that drive results for our customers
  • Problem solvers with the ability to analyze and prioritize to meet business objectives
  • Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward

    • What you’ll do

  • Support our existing ACMR team with customer’s automotive cases during peak seasonal and vacation times.
  • Develop strong team relationships contributing to a positive work environment
  • Leverage your problem solving and Customer service skills to collaborate with stores and customers to resolve customers Service Centre or Automotive concerns
  • Learn new systems to support resolution.