Warranty Technician

Job Description

Job Description

Job Summary : The Warranty Technician plays a key role in supporting homeowners throughout the possession and warranty process. They ensure homes meet quality standards by coordinating walkthroughs, scheduling service appointments, and facilitating repairs. This role requires regular interaction with homeowners, trades, and internal teams to address concerns and provide timely updates. Strong organizational and communication skills are essential for managing documentation, tracking service requests, and ensuring a smooth homeowner experience. Success in this role comes from attention to detail, problem-solving abilities, and a commitment to delivering excellent customer service.

Key Job Duties :

Pre-Occupancy & Walkthrough Coordination

• Schedule and oversee all pre-occupancy walkthroughs, ensuring homeowners understand their new home’s features, finishes, and maintenance requirements.
• Conduct inspections and walkthroughs according to company standards, identifying and documenting any construction deficiencies or homeowner concerns.
• Review warranty-covered and non-warranty items with homeowners while adhering to Alberta New Home Warranty guidelines, setting expectations for the service process.

Possession & Handover Management

Warranty & Service Coordination

Trade & Work Order Management

Customer Support & Documentation

Vehicle will be provided for position.

Requirements :

Certified New Home Technician (CNHT)