Corporate Client Relations Manager

Purpose

The Corporate Client Relations Consultant manages the relationships with our clients building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.

• Building and maintaining relationships with clients and key personnel within key account companies
• Conducting reviews and needs based research to ensure clients are satisfied with products and services
• Identify and implement upsell and cross selling opportunities
• Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
• Escalating and resolving areas of concern as raised by clients through accurate root cause analysis and ensuring continuous improvement is driven
• Manage a portfolio of clients in accordance to the agreed Service Level Agreement
• Develop and enhance retention and growth strategies
• Develop maintain and improve consistent client communication and engagements
• Track measure and evaluate the effectiveness of CRM processes within each client
• Review analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
• Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
• Manage and strengthen the relationship with all clients in the portfolio
• Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
• Ensure that all events are monitored in accordance with the allocated budget
• Document all meetings and ensure clients receive feedback within agreed upon turnaround times
• Develop proactive initiatives that improve the clients business and efficiencies within Kaelo

Qualifications : Qualifications

PERSON DETAILS : WORK EXPERIENCE

REQUIRED

PREFERRED

Education and or training background

EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

Additional Information :

Accountability

Action orientated

Communication

Business writing and presentation skills

Problem solving skills

Creative thinking

Strong relationship skills

Growth and development mindset

Planning and organisation

Resilient and adaptive

Systems thinking and connecting ability

Professional and brand conscious

Should you progress in the interview process we may request special person information

Remote Work : Employment Type :

Fulltime

Key Skills

Campaigns,Invasive Cardiology,Accounting Tally,DCS,Drafting,Activex

Experience : years

Vacancy : 1