Director, Concierge Security

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself : we've earned recognition on the  Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60  lists, and we recently took home the  2024 CRN Products of the Year  award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple : End Cyber Risk. We’re looking for a Director, Concierge to be part of making that happen. The Director, Concierge Services plans and directs all aspects of Service delivery for their geography.

As a Director, Concierge Security, you will :

Work with the Head of Security Engineering to define and execute on the company's Security Service.

Be responsible for the upkeep and implementation of the CSE Processes.

Oversee the Service Delivery life cycle.

Ensure Security Engineering is following SOC2 regulations

Manage Security Team budget and Spending

Work with CSE Managers+ on Career development of Security Team Members

Execute of our Service Delivery Program

Required Skills and Experience :

Knowledgeable of technological trends and developments in the area of information security and risk management.

Extensive expertise in many areas of security including governance, risk and compliance and a thorough understanding of cybersecurity frameworks, regulatory compliance requirements and data privacy initiatives

Ability to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences

Experience leading teams responsible for threat hunting, identifying control gaps, and managing multiple high priority in-flight incidents simultaneously

Must be able to articulate information in presentation format in front of internal and external customers

Deep technology experience across corporate and product technology environments and Cloud, including AWS and Azure

Demonstrated success in delivering analysis and technology via a creative approach with the mindset of an adversary

Minimum Qualifications :

Bachelor’s degree in Information Systems, Computer Science or related field plus relevant cybersecurity certifications

7+ years experience leading Security Operations in a global organization with Cloud and SaaS products

At least two years on security consulting experience

5+ years in Cybersecurity role

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity .

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including :

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and / or other specific needs where possible. Please let us know if you require any accommodations by emailing .

Security Requirements