DH-GUEST EXPERIENCE SUPERVISOR

Position Summary

The Guest Experience Supervisor will be responsible for supervising all daily operations and team members in the Guest Experience department. He or she will be responsible for the retail inventories for each of the Recreation outlets and will provide guest service and assistance to the guests and team members who use the Recreation facilities. He or she is also responsible for ensuring that each team member is familiar with all of the daily operations and is trained in guest service continually. The Guest Experience Supervisor is also responsible for scheduling, payroll and holding the team accountable for each guest encounter/interaction.

Duties and responsibilities:

• Supervises operations within Guest Experience and ensures that friendly, courteous, and efficient service is extended to all guests

• Trains; conducts with management, the departmental orientation and provides initial on-the-job training. Follows-up to ensure Job-Task-Checklists are signed off

• Ensures policies and procedures are followed

• Communicates regularly with team members to source new ideas for services, products, and equipment

• Attends to any guest complaint to ensure the guest need is met, dialogue with guest is tracked, follows-up with team member and ensures root-cause is reviewed to minimize re-occurrence

• Daily tracks and monitors activities and operations

• Provides concise reports and/or purchase order requests for supplies and new products

• Assists in other Guest Experience outlets and with Corporate Group Events as required

• Assists the Director of Guest Experience, Director of Team Building and the Guest Experience Managers with special programs as required

• Assists in building a solid relationship between concessions and the resort

• Ensures the guests and team members are happy

• Performs Attendant duties when scheduled

• Completes all other duties as assigned

• Recognizes and greets all guests and team members providing exceptional and professional service.

• Provides exceptional and professional service to our guests and team members

• Ensures the well-being of our guests and team members by being alert to and reporting potential hazards

• Comfortable making responsible decisions and develops recommendations for effective problem solving

Qualifications:

• Degree or diploma in Recreation Leadership or Business or equivalent

• Minimum of 2 years leadership experience

• 2 years experience in the Recreation or Hospitality field

• First Aid/CPR required

• Bronze Cross certificate an asset

• Boat License an asset

• Knowledge of indoor/outdoor Sports and related equipment required

• Intermediate level of competency in all Microsoft office components preferred

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift

• Frequent lifting and carrying up to 50 lbs

• Frequent kneeling, pushing, pulling, lifting

• Occasional ascending or descending stairs and ramps

Visa Requirements: Must be eligible to work in Canada.

Housing: Furnished host accommodation available minutes from the resort

Benefits and Employee Perks are available

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.