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ServiceNow Specialist

ServiceNow Specialist

Adecco CanadaToronto, Ontario, Canada
5 days ago
Job type
  • Temporary
  • Quick Apply
Job description

Are you a ServiceNow Specialist with expertise in CSDM and ITOM?

This is your chance to join a 6-month contract role with a global leader in IT services management. Work in Toronto, ON, collaborating on high-impact projects that drive innovation in Service Mapping and ITOM solutions.

ServiceNow Specialist Job Highlights

  • Title : ServiceNow Specialist
  • Skills required : ServiceNow, CSDM, Service Mapping, ITOM, CMDB
  • Location : Toronto, ON
  • Contract Duration : 6 Months
  • Industry : IT Services and Asset Management

ServiceNow Specialist Key Responsibilities

CSDM & Service Mapping

  • Partner with teams to build and maintain ServiceNow Common Service Data Model (CSDM)-based service maps.
  • Document application dependencies, service relationships, and data flows for 100+ applications.
  • Collaborate with IT Asset Management to ensure data consistency and integrity.

    • Data Mapping & Analysis

  • Perform data mapping exercises focused on ITOM and CMDB structures in ServiceNow.
  • Convert raw data into actionable insights to populate the CMDB.
  • Identify service relationships (APM, APP, CI).

    • Stakeholder Engagement

  • Work directly with application owners and technical teams to validate and improve service maps.
  • Facilitate workshops on service mapping best practices and CSDM alignment.
  • Act as a liaison between IT and business units for all CSDM & Service Mapping activities.

    • ServiceNow Specialist Must-Have Skills

    Technical Knowledge

  • Minimum 3-5 years of ServiceNow experience focusing on ITOM and CMDB.
  • Proficiency in Service Mapping, CMDB design, ITOM standards, and IT Asset Management.
  • Strong understanding of the Common Service Data Model (CSDM) framework in ServiceNow.
  • Familiarity with ITIL principles, service catalog management, and dependency hierarchy practices.

    • Analytical & Problem-Solving

  • Proven ability to analyze complex data and map it to service relationships.
  • Experience managing large-scale mapping projects across 100+ applications.

    • Soft Skills

  • Strong communication and interpersonal skills for stakeholder engagement.
  • Experience conducting workshops and collaborative discussions on technical solutions.

    • Tools & Technologies

  • Proficient in ServiceNow modules such as :

    • CMDB

  • ITOM
  • ITSM
  • Skilled with service mapping tools and techniques for CI identification.

    • ServiceNow Specialist Why Apply?

  • Collaborate on cutting-edge ServiceNow projects.
  • Join a Toronto-based team driving innovation in IT services.
  • Gain experience with global ITOM and CMDB standards in a 6-month contract.

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    Servicenow Specialist • Toronto, Ontario, Canada