Spa Associate

Hiring Spa Associates

SHARE YOUR EXCITEMENT AND BE THE DIFFERENCE at Hand & Stone Massage and Facial Spa.

If youre passionate and LOVE what you do then we have a career waiting for you at Hand & Stone Massage and Facial Spa located at 301 Wye Road Unit 49 Sherwood Park.

The Spa Associate is the first face and voice of Hand & Stone Massage and Facial Spa for our clients. Spa Associates are responsible for providing exceptional customer service to all our clients. Spa Associates will greet check in / check out and confirm scheduled services for clients and are expected to be knowledgeable about all spa treatments and services.

What you can look forward to Benefits & Perks :

Competitive pay structure that may include commission and incentives

Flexible Schedule to fit your life

Professional clean work environment

Engaging friendly and supportive team

Uniforms provided

Responsibilities :

Welcome and acknowledge each and every client with a smile eye contact and a friendly verbal greeting using the clients name when possible

Answer record and process all client calls requests questions or concerns; follow up to ensure each has been met to clients satisfaction

Schedule services for individuals and large groups using spa reservation system

Update the reservation / cancellations list throughout the day inform providers of last-minute changes and resolve scheduling issues as needed

Multi-task between answering phones booking appointments and selling memberships gift cards and upgrades

Process client check-ins by confirming reservations and assigning RMT or Esthetician

Process check-outs including resolving any late and disputed charges

Process payment types vouchers paid-outs charges and provide change

Address client concerns requests or issues either individually or by enlisting the help of others

Speak with clients using clear and professional language and answer telephones using appropriate etiquette

Compliance with all safety regulations of assigned tasks and ensure a clean and safe working environment with active participation in the health and safety program

Other duties as assigned

Key Qualifications :

Ability to communicate effectively with clients and associates

Polite and courteous telephone manner

Previous salon / spa or reception experience an asset

Proven fluency in MS Office tools (Word Excel and Outlook) and proficiency in computer keyboarding skills

Ability to stand for long periods of time

Ability to work a variety of shifts including days evenings weekends and holidays

Ability to multi-task and work in a fast-paced environment

Prior computer experience

Sales focused - the ability to meet quotas and goals

Self-motivated mature and reliable

Friendly and approachable

If this sounds amazing and youre passionate about growing your career we look forward to speaking with you. Come in and tour the spa meet the team and check out the supportive culture we have created at our spa. Please email your resume to OR visit

At Hand and Stone Opportunity Knocks.

We have opportunities for Massage Therapists Estheticians Spa Managers and Spa Associatesat all stages of their careers. Full Time Part Timewe can provide the perfect fit with FLEXIBLE schedules.

Hand & Stones focus is on creating an experience that exceeds our guests expectations. We treat every guest & employee with respect. We know if you have happy employees you will have happy clients. Become part of the team and youll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination benefits compensation day to day activities and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.

Required Experience :

IC

Key Skills

Sales Experience,Customer Service,Hotel Experience,Organizational skills,Hospitality Experience,Computer Skills,Management Experience,Millennium,Dermal Fillers,Front Desk,Esthetic Laser Treatment,Leadership Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1