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Planview system Pilot

Planview system Pilot

IA Financial GroupQuébec, Quebec
20 days ago
Job type
  • Permanent
Job description

Description

Are you committed to serving your colleagues well, known for your problem-solving abilities, and skilled at synthesizing and explaining information? Join the Global Project Management Office (GPMO) team as a System Pilot to play a key role combining IT expertise with business needs understanding.

Responsibilities

Manage Planview cloud system as super user

Coordinate team for Planview operational support, including vendor managed services

Provide 2nd-line support and ensure smooth project operations

Collaborate with Product Owner on stakeholder needs and prioritization

Maintain proactive, customer-oriented approach within / outside GPMO

Prioritize daily user requests and questions

Handle system functional issues, track and communicate with stakeholders

Advise on application usage and features

Assess user impact and make recommendations

Analyze problems and escalate to iA IT or external vendor when needed

Lead regression testing for monthly updates and new features

Monitor solution progress and validate results with colleagues

Develop target processes, impact analyses, and prototypes

Create internal user training materials

Handle simple to complex system management cases

Contribute to continuous process improvement

Required Profile

University degree in Administration, IT, or relevant field

5+ years relevant experience, including 3+ years as system administrator

Excellent French and English skills (written / oral) for Canada-wide collaboration

Planview portfolio management system knowledge (major asset)

Project management knowledge (asset)

Financial services knowledge (asset)