Service Technician - Newmarket

Responsibilities

Build, test, and service all products

Assess and report back on findings on a case-by-case basis

Locate root cause of custom concerns and recommend actions

Install and configure software, hardware, drivers, and BIOS related items

Provide sales support and technical guidance

Must be willing to work evenings and / or weekends depending on shifts

Qualifications / Key Competencies :

Must be able to read and speak English fluently, additional languages considered and asset

Hand soldering skills highly preferred and considered an asset (SMT / board level repairs)

Understanding of computer hardware assembly and setup (includes but not limited to BIOS setup, Windows installation / automation, device interfaces)

Ability to repair laptop (LCD, mainboard, components)

Able to work well under pressure

High attention to detail

Proficient in Microsoft Office suite (Word, Excel, Power Point, Outlook)

Analytical decision-making skills

Strong problem solving and troubleshooting skills

Able to work independently and within a group

Strong team player

Continual Improvement mindset

CompTIA A+ certification considered an asset

ITIL certification considered an asset

Soldering skills on board-level-component is an asset

Experience and Education Requirements :

Must be able to legally work within Canada (no job sponsorship)

At least 3 years experience within the repair industry

At least 5 years building computer systems (formal or informal)

A minimum of High School / GED required