Job Summary
The Assistant Terminal Manager, Autoramp is responsible for overseeing the day-to-day operation of clerical duties and ground operations.Reporting to the Terminal Manager, Autoramp, the position is accountable for ensuring safe working procedures are in place, up to date, and complied with and sound processes are in place to support a safe and efficient operation. Moreover, the role ensures employees are led fairly and that collective agreements are respected.
Main Responsibilities
Operating Efficiency and Customer Service
- Collaborate with Field Supervisors and Transportation on train Estimated Time of Arrivals (ETAs) and plan placements ensuring efficiencies for the terminal
- Collaborate with Field Supervisors to plan workload based on inbound pipeline maximizing daily resources across all shifts ensuring consistent terminal fluidity
- Ensure customer emails are processed in a timely fashion, handled professionally and correctly
- Handle and maintain staff schedules, maximizing resources based on marketing forecasts
- Handle terminal fluidity through communication with sales, customers, and haul away carriers
Safety
Train and coach employees and supervisors on safe work proceduresInvestigate and report on all incidents, accidents, and injuriesRespond to Health and Safety committee concerns and complaints ensuring all issues brought forward to management are addressedCommunicate changes to work proceduresCost Control
Balance daily operating decisions to maximize most cost-effective solutionsReduce the number of times we touch a vehicle maximizing cost per unit and reducing risk of damage and incidentsProvide recommended solutions that will improve the overall operating costs in the terminalValidate and reconcile all accounts payable and receivableImplement procedures that reduce risk of erroneous invoicing and paymentsActively monitor costs and identify areas needing improvementPeople Management
Handle employees within the bounds of the collective agreement, under the guidance of CN’s leadership values and competenciesCommunicate goals and policies to create a clear understanding of direction and expectationsHandle accurate time reporting, vacation schedule, job postings, for management and unionized employeesMonitor, report, and investigate attendance issuesInvestigate and document poor performanceParticipate actively in the Labour Relations (LR) committeeWorking Conditions
The role is performed in a combination of office and outdoor environments with various environmental and weather conditions with varying shift work including days, nights, and weekends. The role is required to be on-call 24 / 7 to respond to critical incidents. Due to the nature of the role, the incumbent must be able to work autonomously, meet tight deadlines, handle pressure, and stress.
Requirements
Experience
Management
Between 3 to 5 years of experience in a supervisory role in a unionized environmentoExperience working in an operations-based environment
Education / Certification / Designation
Post-Secondary Degree in Operations or BusinessValid Driver’s LicenseEmergency response first aid and CPR certifiedAny designation for these above would be considered as an assetCompetencies
Applies critical thinkingKnows the business and stays current on industry needsDemonstrates agility and drives changeCollaborates with others and shares informationCommunicates with impactSets direction and inspires othersIdentifies needs and finds solutions to create value for all stakeholdersLeads by example for the safety and security of allTechnical Skills / Knowledge
Comprehensive knowledge of safe rail and work practicesGood computer skills including knowledge of Microsoft Office (Excel, Word), Service Reliability Systems (SRS), and Systems, Applications, and Products (SAP)Knowledge of business and management principles involved in strategic planning, resource allocation, and process management