Talent.com
Server

Server

3 BrasseursOakville, ON
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

The customer experience is at the heart of all my actions and I am passionate about the service. I absolutely want my customers to have the best experience possible, in connection with the standards of 3 Brewers. I like to make a difference to them and I make sure they experience a good time from their arrival until their departure. I am an ambassador of the brand and I work with my team so that our customers have a user-friendly experience.

My main responsibilities

  • Offer an extraordinary customer experience at all times by applying established standards
  • Support each step of service by ensuring customer satisfaction, listening to them and taking action as needed
  • Greet customers in a friendly way and learn about their needs
  • Promote the brewer's tap, the beer of the moment or the beers that can please the customers and ensure the Best Service of Beer according to established standards
  • Create envy by offering appetizers, main courses and desserts while offering appetizing beer-meal pairings
  • Take orders accurately, transmit them to the kitchen and ensure their follow-up
  • Ensuring the flawless presentation of dishes and their accuracy and serving them according to established standards
  • Set tables according to established standards and ensure cleanliness before, during and after the service.
  • Promote programs, promotions, and the loyalty card
  • Advise customers in their choices in case of hesitation and offer them beer samples as needed
  • Validate the distribution of invoices and make payments according to established standards
  • Ensure the cleanliness of the workspaces and the restaurant
  • Be visible and available to customers at all times
  • Be a team player supporting his colleagues when needed

Experience :

  • At least 6 months of experience as a server in the hospitality / restaurant industry, in a high-volume environment.
  • Solid experience in customer service and order management.
  • Skills and Qualifications :

  • Excellent communication skills, with the ability to speak English.
  • Strong experience in managing customer experience and selling products / services.
  • Strong focus on customer satisfaction and service excellence.
  • Team player with the ability to work effectively under pressure.
  • Ability to multitask and organize work autonomously.
  • Exceptional interpersonal skills and ability to maintain a positive attitude.
  • Strong problem-solving skills and the ability to handle difficult situations professionally.
  • Ability to work in a dynamic environment, with great attention to detail.
  • A constant desire to improve skills and contribute to the restaurant atmosphere.
  • Working Hours :

  • Part-time position with the possibility of full-time.
  • The person will occasionally be required to work opening or closing shifts depending on the restaurant's needs.
  • Variable availability, including day, evening, and / or weekend shifts.