Housing Settlement Case Manager

Job title : Housing SettlementCase Manager

Department : Housing

Reports to : HousingManager

Hours of work : Monday to Thursday 1 0 : 00 a.m. to 6 : 00 p.m. Friday 8 : 30 a.m. to 4 : 30 p.m.

Application Deadline : December 5 2025

Job purpose

The Housing Case Manager (HCM) supports individuals and families in the Ajax / Pickering area who are experiencing homelessness and / or are at-risk of HCM has a broad understanding of the services available to Durham Region residents who are at risk. Using a coordinated access approach the HCM is responsible for advocating on behalf of clients and referring them to appropriate organizations when required. The HCM will also be responsible for facilitating group sessions and preparing presentations on housing related topics. The successful candidate will need to identify and attend events to create awareness about housing programs.

Company Overview

Community Development Council Durham (CDCD) is an independent not-for-profit social planning organization that has been working to enhance the quality of life for individuals families and communities in Durham for 55 years. We organize a variety of research community development and social planning initiatives as well as administer and deliver front line social service programs. Please visit us at more information.

Duties and responsibilities

• Using client-centered anti-oppression anti-racism trauma-informed gender-based analysis plus and strength-based approaches build relationships and establish rapport with existing community partners vendors landlords clients and staff.
• Maintain confidentiality and privacy protection measures for all community partners landlord vendors staff and clients.
• Promote a high-functioning teamwork environment that is inclusive harmonious cooperative efficient and productive.
• Participates in promoting a positive workplace culture through agency committee membership and departmental activities.
• Follow general directions and instructions from Team Leads within the Housing department.
• Conduct holistic client intake assessment and case planning services utilizing a client-centered anti-oppression anti-racism trauma-informed gender equity and strength-based approaches to assist clients in securing permanent housing.
• With clients input co-create settlement / housing plans to support clients with the short- and long-term goals; conduct follow up referral and advocacy.
• Maintain client files ensuring confidentiality.
• Manage caseloads and maintain detailed case management notes within the HIFIS database.
• Meet with potential clients assess and determine the appropriate housing response to a households request for support services and accommodations to resolve their housing needs.
• Provide support information resources and referrals to individuals or families that assist with problem solving and address immediate needs.
• Act as a resource to and advocate for individuals and families in Durham Region.
• Actively engage with clients to secure housing secure income assistance if necessary assist with leases deposits setting up utilities and lease signing complete and submit OESP applications and assist clients with ID replacement.
• Meet clients throughout the community to provide housing support. (ex. Durham Welcome Centres YMCA Ajax Homeless Hub CAREA CFOC Library etc.)
• Assist clients with filling out HSP applications and gathering documentation.
• Create and facilitate group sessions and presentations on housing-related topics such as evictions landlord / tenant rights and responsibilities budgeting Rent Smart etc.
• Identify and attend events to increase community outreach and public education about the housing programs.
• Collect and display accurate resource information on housing advocacy for clients.
• Collect information on and participate in team agency and partner communication on systemic housing issues.
• Attend and participate in advisory committees as needed including agency partners meetings.
• In addition to referred clients from other community partners conduct outreach efforts to identify and connect with homeless individuals and newcomers who require assistance.
• Engage in activities to reach isolated households / individuals and at-risk families.
• Liaise with Landlord Engagement Specialists Housing Retention Workers shelters and other community resources to establish referral processes and ensure that individuals are appropriately linked.
• Facilitate start-up supports for clients using program-approved guidelines templates and tracking tools.
• Establish and maintain partnerships with other community outreach workers Housing First and Housing Settlement Case Managers.
• Participate in the design implementation and evaluation of housing programs to meet identified needs.
• Conduct housing searches using the landlord database and various websites. (Ex Kijiji Craigslist Marketplace etc.).
• Track client statistics using the HIFIS database and agency excel spreadsheet. Suggest new initiatives and contribute to other projects / duties as required.
• Attend and support internal and / or external committees meetings and events where applicable

The job incumbent may be required to perform other duties as assigned.

Personal Attributes

Qualifications

Additional Requirements

APPLICATION PROCESS : Applicants are requested to submit their resume and a cover letter stating salary expectation while outlining their strengths experience and aptitude to fulfill the position requirements.

Please submit applications toHousing Settlement Case Manager at :

CDCD thanks all applicants for their interest; however only those asked for additional information and / or selected for an interview will be contacted.

CDCD is committed to providing equal opportunity to all employees. We strive to create a diverse and inclusive workplace that represents the cultural mosaic of the Durham Region and the communities we serve. We recognize the value that comes from the different viewpoints unique experiences and diverse perspectives of our employees who bring fresh new ideas to our business. Diversity plays a key role in our ability to deliver our mission.

CDCD is strongly committed to diversity and inclusion within its community and encourages applications from Indigenous peoples racialized persons / persons of colour persons with disabilities women LGBTQ2S persons and others who may contribute to fostering innovative ideas and solutions.

As an employer CDCD has a duty to accommodate potential candidates throughout the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act 2005.

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Required Experience :

Manager

Key Skills

Arabic Speaking,Marketing & Promotions,Access Control System,Apache Tomcat,BI,Back Office

Employment Type : Full-Time

Experience : years

Vacancy : 1