Application Support Specialist

Job Title: Application Support Specialist

Vacancies: This posting is for 1 current vacancy

Location: Toronto, ON | Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC | Prince George, BC | Montreal, QC (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)

Work Model: Hybrid Work Model

Salary Band: 5 ($65,000 - $80,000)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us. It takes a society.

Join a dynamic team of professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital solutions. The Digital Strategy & Technology team is at the forefront of CCS’s digital transformation. Together, they are harnessing digital tools, data and technology to boost fundraising capabilities and enhance the experience of everyone who interacts with us online. With a passion for continuous improvement and a commitment to making an impact, the team ensures CCS’s digital presence is strategic and engaging, helping us inspire and empower more Canadians who care about cancer every day.

MAKING AN IMPACT

Reporting to the Senior Manager of Application Support, the Application Support Specialist plays a key role in supporting, enhancing, and evolving enterprise applications, with a strong focus on Salesforce and integrated systems. The role is responsible for ensuring application stability and performance through quality assurance, user enablement, system enhancements, and the successful delivery of upgrades, integrations, and optimization initiatives.

WHAT YOU’LL BE DOING:

Operations:

• Quality assurance : Collaborate with development teams to perform testing, identify bugs, and ensure patches and new features meet quality standards.
• Documentation: Create and maintain technical documentation, including support procedures, FAQs, and knowledge base articles.
• User Training and Support: Provide training sessions and resources to end users to improve their understanding and proficiency with applications.
• Monitoring and alerting: Monitor application performance and system alerts to proactively resolve potential issues.
• Follow best practices in maintenance, configuration, development, quality assurance, data integrity, and root cause analysis.

Solutions Management:

• Help identify, evaluate, and recommend potential software applications, tools, or hardware solutions.
• Assist in vendor evaluation and onboarding for new application solutions.
• Provide technical assistance to troubleshoot issues related to Salesforce, app integrations, and related tools or plugins.
• Liaise and coordinate with DAS teams, technical teams, stakeholders, and vendors to maintain platforms and applications.
• Support other Salesforce roles, including administrators, analysts, and data scientists.
• Use the ticket system to contribute to a knowledge base for problem solving.
• Create and maintain documentation related to design and processes.
• Drive automation initiatives to reduce manual support tasks and improve efficiency.

Projects and Others:

• Actively contribute to projects and participate in the development of new solutions and process optimization.
• Support projects as a subject matter expert and technical resource.
• Application upgrade projects, including planning, testing, and deployment.
• Coordinate migration activities for legacy systems to new platforms.
• Manage integration projects between CRM and third-party applications.
• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
• Other duties as assigned

QUALIFICATIONS:

• Bachelor's degree in information technology, computer science or a related field, or at least 3 years of equivalent work experience.
• Salesforce Admin certification as well as proven experience in supporting and administering Salesforce applications.
• Experience with quality assurance (QA) processes, including planning and conducting testing.
• Knowledge of middleware tool and technology integration.
• Ability to shift and adjust to changing demands and priorities – agile and waterfall methodologies
• Experience with API testing tools.
• Knowledge of service management practices (e.g., ITIL framework).
• Knowledge of ticketing systems such as FreshService, and project tracking systems like Azure DevOps.
• Good interpersonal and communication skills, with a focus on customer service and communication.
• Strong analytical skills and solution-oriented mindset.
• Strong ability to follow through on timelines and commitments without needing external prompting
• Ability to manage multiple priorities and work effectively under pressure.
• Experience working in a team-oriented environment.
• Experience working in a non-profit environment is an asset
• Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions.
• Others may apply

WHAT YOU CAN EXPECT FROM US:

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:

COURAGEOUS UNITED CARING RIGOROUS

We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.

COME AS YOU ARE

At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.

HOW TO APPLY:

Qualified candidates are invited to submit their resume, cover letter and salary expectations by February 27, 2025.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

OTHER INFORMATION:

CCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca. For more information about our privacy practices, visit cancer.ca/privacy.

AI Disclosure

We are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.ca/privacy.

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