Conference Coordinator

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been recognized as a Top Employer in Hamilton-Niagara for seven consecutive years. We have been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity. For 2025, Brock has been proudly recognized as one of Canada’s Top Employers for Company Culture, ranked seventh by Forbes in partnership with Statista. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

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Post End Date :

January 28, 2026 at 11 : 59 PMThis job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

About the Role :

Reporting to theAssociate Director, Conference and ParkingServices theConference Coordinator plans and executes smaller events and conferences across Brock University. TheConference Coordinatoris responsible formanaging a portfolio of events, securing new business, coordinating with campus partners, and providing exceptional customer service to ensure event success and client retention. The incumbent also supports the Senior Conference Coordinators with larger complex events.

The Conference Coordinator will :

Coordinate all aspects of event planning for assigned events, including client communication, logistics coordination, vendor management, and budget tracking;

Ensure thesmooth and efficient execution of events, while adhering to university policies and meeting client expectations;

Address and resolveconflict and / or client concerns that staff or clients bring forward, ensuring high quality client service;

Serve as a liaisonbetween clients and on-campus partners (, catering, facilities, AV) to coordinate necessary resources and support for events;

Provide on-site event support to ensure smooth operations and customer satisfaction;

Troubleshoot anyissues that arise during the event;

Conduct post-eventevaluations to determine how future events could be improved, including surveying clients to determinesatisfaction;

Provide administrativeand operational support to the Senior Conference Coordinators for larger, more complex events;

Assist with taskssuch as contract management, invoicing, and reporting;

Actively seekout new business opportunities to grow the portfolio of smaller events;

Develop and maintain relationships with potential and existing clients;

Enable conference agreement negotiations and contract processes, ensuring the clear documentation of conference requirements and expectations;

Provide input and participate in the development and implementation of a proactive marketing plan to promote small-scale events and conferences;

Assistwith answering phone calls, responding to emails, and the generalinbox; and

Support with managing inventory and event set up.

Please note : This position may require evenings and weekends based on events and operational needs.

KeySkills andExperience :

An undergraduate degree in a relevant disciplineorequivalent combination of education and experiencewould beconsidered;

Valid G class driver’s license with an acceptable drivers’ abstract;

Experience in an area such as retail, hospitality, conference and event planning, or customer serviceexperience;

Strongcomputer competency, including knowledge of Microsoft Office;

Effective budgetingand record keeping skills;

Knowledge of the Universityenvironment and related practices;

Promotes and embodiesinclusivity and respect within the workplace and the broader community;

Effective verbal and writtencommunication skills;

Exceptional customerservice skills and the ability to build plans to exceed customer expectations;

Ability to generatesales opportunities;

Flexible and responsiveto changing needs in a dynamic and fast-paced environment;

Demonstrated abilityto meet deadlines and propose approaches to improve outcomes;

Ability to appropriatelyhandle urgent situations in a calm, diplomatic and tactful way;

Demonstrated project managementskills and the proven ability to independently design, implement, manage, lead and execute multiple projects simultaneously.

Preferred or Asset Skills :

Knowledge of Brock’s facilities, services, contracts, and policies around use of space

Certified Meeting Professional (CMP) designation; and

CPR and First Aid certified.

Salary andTotal Rewards :

Job GradeJ, Salary Scale ($56,503 - $91,627);

Target Hiring Range : $56,503– $60,000

Thisis a permanent position thatincludes :

Health & Dental Benefits : Comprehensive extended health, dental, and vision coverage.

Pension Plan : Enrollment eligibility in the Brock University Pension Plan.

Vacation : Up to 3 weeks per year, in addition to university holidays.

Professional Development : Eligibility for the Brock Tuition Waiver Program.

We are committed to offering flexible work arrangements where possible as outlined in our . As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and / or Caribbean, as racialized and / or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitmentprocess, as outlined in ourand consistent with the requirements of the Ontario Human Rights contact if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting .