Job Description
Location : hybrid
Reporting to the Group Underwriting Best Practices Manager of the training team, the Best Practices Consultant is responsible for delivering training to new hires and existing staff on the SunSolutions and National Accounts teams. In addition to training delivery, the Best Practices Consultant is responsible for improving performance through coaching and mentoring activities and completing monthly quality reviews.
What will you do?
- Deliver new hire training and new skill training for group underwriters
- Perform training audits
- Support trainees
- Create and update training material and documentation in our Wiki
- Create e-learning modules
- Support our Quality Review program
- Support the Group Underwriting Best Practices team by participating in projects and answering inquiries
What do you need to succeed?
Minimum 2 years of Group Underwriting experienceFamiliar with large case underwriting and financial reportsStrong presentation and facilitation skillsAbility to train, coach and mentor othersExcellent oral and written communication skillsProven analytical, problem solving and research skillsAbility to multi-taskAbility to work independently and in a team environmentStrong computer skills and Microsoft Office software skillsKnowledge of other Group Benefits DepartmentsKnowledge of adult education principles and practices is an assetContinuous improvement mindsetCurious about technology and new innovative solutions using GenAIAs this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec.
Reasons why you should join us under the sun
Being a member of the Sun Life family, a group of people united by our Purpose to help Clients and Employees achieve lifetime financial security and live healthier livesA friendly, collaborative and inclusive cultureFlexible Benefits from the day you join to meet the needs of you and your familyPension, stock and savings programs to help build and enhance your future financial securityWellness programs that support the three pillars of your health – mental, physical and financial