Talent.com
Customer service agent
Customer service agentRandstad Canada • Laval, Quebec, CA
No longer accepting applications
Customer service agent

Customer service agent

Randstad Canada • Laval, Quebec, CA
30+ days ago
Job type
  • Full-time
  • Permanent
  • Temporary
  • Quick Apply
Job description

Do you like customer contact?

Are you interested in customer service and logistics?

Are you bilingual?

Would you like to work in Laval?

Our client, a cement manufacturing company, is looking for a customer service representative for their team in Laval. This is a long-term contract, renewable annually.

Interested in this position? Read on!

Why do business with us?

Access to job opportunities not posted elsewhere on the web.

We're a strategic business partner in your job search.

We negotiate your terms and conditions of employment.

We've been working in the Laval area for many years, so we know the companies and choose our clients well.

You have nothing to lose - our service is completely free!

Advantages

Upcoming Benefits :

  • Salary of $65k to 68k
  • Full-time, daytime position
  • Long-term role, with an annually renewable contract
  • 100% on-site position to promote integration and teamwork

Responsibilities

Responsibilities for this Customer Service Manager role include :

  • Taking and processing orders for pick-up or delivery
  • Constant communication with carriers to offer real-time order tracking to customers
  • Handling daily calls and maintaining relationships with internal and external customers.
  • Meet and exceed customer expectations in accordance with policies, practices and procedures.
  • Respond promptly to customer or carrier complaints with appropriate follow-up, including
  • escalation as required.

  • Responsible for monitoring carrier performance and identifying patterns of optimization potential.
  • Follow-up and update files in SAP software.
  • Collaborate with sales team, logistics team, carriers and customers.
  • Qualifications

    What you need to be successful in this role :

  • One to three years of experience in B2B customer service roles
  • Proficiency in a B2B industry, dealing primarily over the phone
  • Strong computer skills, including SAP suite offerings
  • Bilingualism is mandatory for this role, as the representative is responsible for customers outside Quebec
  • Demonstrate strong problem-solving and decision-making skills.
  • The candidate must have an acute sense of time management, autonomy and ability to
  • to work as part of a team

    Summary

    Is this role for you?

    3 month contract

    Full-time, daytime position in Laval

    Salary of 55k to 60k

    Don't wait any longer! Apply directly online or send your CV to elisabeth.parent@randstad.ca with the subject “cement”.

    We look forward to hearing from you,

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

    Create a job alert for this search

    Customer service agent • Laval, Quebec, CA

    Similar jobs
    Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

    Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

    Apex Focus Group Inc. • Chateauguay, QC, Canada
    Remote
    Full-time +1
    Job Title : Customer Service Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850 / Week). Our company is seeking individuals to...Show more
    Last updated: 30+ days ago • Promoted
    Agent service à la clientèle Dorval - montréal (dorval)

    Agent service à la clientèle Dorval - montréal (dorval)

    Transkid • montréal (dorval), montréal (dorval), ca
    Full-time
    LES ENTREPRISES TRANSKID INC RECHERCHE UN AGENT.Offrir un service efficace et personnalisé.Documenter et faire un suivi des demandes des clients et partenaires. Aider l'équipe à répondre aux demande...Show more
    Last updated: 2 days ago • Promoted
    Service à la Clientèle / Customer Service - montréal (pointe-claire)

    Service à la Clientèle / Customer Service - montréal (pointe-claire)

    Chameleon Innovations • montréal (pointe-claire), montréal (pointe-claire), ca
    Full-time
    Chameleon Innovations est une entreprise familiale de taille moyenne spécialisée dans la fabrication, dédiée à la fourniture de produits de haute qualité et à un service après-vente exceptionnel.De...Show more
    Last updated: 2 days ago • Promoted
    Java Software Engineer - Luxoft

    Java Software Engineer - Luxoft

    Luxoft • saint-esprit, qc, ca
    Full-time
    Building a risk applications and tools for innovative international top-tier hedge fund from the ground up, comprising the systems for traders, pre-trade checks and analysis, risks and limits manag...Show more
    Last updated: 20 days ago • Promoted
    Freight Broker (Operating) Agent

    Freight Broker (Operating) Agent

    Challenger Motor Freight Inc. • Montreal, QC
    Remote
    Full-time
    Challenger is seeking motivated individuals to join our team as Freight Broker (Operating) Agent.As a Freight Broker Agent, you'll play a pivotal role in expanding our customer base and providing t...Show more
    Last updated: 30+ days ago
    Work from Home- Interpreter Cantonese Speaking - TP

    Work from Home- Interpreter Cantonese Speaking - TP

    TP • saint-esprit, qc, ca
    Remote
    Permanent
    Excellent listening, retention and note taking skills to maintain a high level of accuracy.Ability to concentrate, stay detached from the conversation, and always remain neutral and objective.Abili...Show more
    Last updated: 12 days ago • Promoted
    Entretien de chantier - CNET service de nettoyage inc.

    Entretien de chantier - CNET service de nettoyage inc.

    CNET service de nettoyage inc. • saint-lin-laurentides, qc, ca
    Full-time +1
    Tu cherches un emploi qui te permettra d'être autonome et d'avoir ta musique aux oreilles toute la journée?.CNET cherche actuellement une personne pour faire de l'entretien de roulottes de chantier...Show more
    Last updated: 2 days ago • Promoted
    Account Manager - Recruiting

    Account Manager - Recruiting

    Squadron RPO • saint-esprit, qc, ca
    Full-time +1
    We are a 10+ person recruiting company specializing in working with funded startup companies, closely held businesses, and law firms. We partner closely with clients to help them scale through excep...Show more
    Last updated: 15 days ago • Promoted
    Bilingual Mechanical Claims Adjuster (12-month contract)

    Bilingual Mechanical Claims Adjuster (12-month contract)

    Sym-Tech Dealer Services • saint-esprit, qc, ca
    Temporary
    Celebrating 54 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry.At-Sym-Tech we are looking for Associates who share our passion for innovation...Show more
    Last updated: 30+ days ago • Promoted
    Advisory Agent, Member and Client Experience

    Advisory Agent, Member and Client Experience

    Desjardins Group • Sainte-Julienne
    Full-time
    The work mode arrangement for the position is full-time on site.As a member and client experience advisory agent, you help give members and clients a better experience and ensure that they are sati...Show more
    Last updated: 1 day ago • Promoted
    Customer Service Representative (Bilingual French & English)

    Customer Service Representative (Bilingual French & English)

    Ritchie Bros. Group • Montreal
    Full-time
    Le représentant du service à la clientèle offrira un service à la clientèle exceptionnel, répondra aux demandes de renseignements, traitera les paiements et effectuera d’autres tâches liées aux act...Show more
    Last updated: 23 days ago • Promoted
    Customer Success Associate - SMB Deal Hunter

    Customer Success Associate - SMB Deal Hunter

    SMB Deal Hunter • saint-esprit, qc, ca
    Full-time
    Remote | Full-Time (1099 Contractor) | ET Hours.In the past 12 months, we've helped aspiring acquisition entrepreneurs close over $130M in acquisitions through helping them find profitable comp...Show more
    Last updated: 3 days ago • Promoted
    Community Specialist - Sales - Promising Talent Agency

    Community Specialist - Sales - Promising Talent Agency

    Promising Talent Agency • saint-esprit, qc, ca
    Full-time
    Work from anywhere in Canada!!.At Synergy Advantage, we are seeking a Forum Sales & Community Engagement Specialist to represent two of our companies across relevant online forums and communities.T...Show more
    Last updated: 3 days ago • Promoted
    Customer service agent

    Customer service agent

    ORA Partenaires • Châteauguay, Québec, CA
    Full-time
    Quick Apply
    Customer Service Agent – Smart Start Division.Thibert’s Smart Start division.On-site training in Châteauguay for 2 months. Handle customer inquiries in a proactive and courteous manner;.Level 1 part...Show more
    Last updated: 30+ days ago
    Bilingual Travel Booking Coordinator

    Bilingual Travel Booking Coordinator

    Bilingual Source • saint-esprit, qc, ca
    Temporary
    Bilingual Travel Arrangements Coordinator.Remote in Canada - if the candidate is located in Toronto or Montreal, it will be a hybrid one day per week in office •. Are you passionate about travel and ...Show more
    Last updated: 20 days ago • Promoted
    Scada Engineer - Akkodis

    Scada Engineer - Akkodis

    Akkodis • saint-esprit, qc, ca
    Full-time
    EMS / SCADA Engineer – Power Systems.Professional Services Engagement – B2B (Incorporated Entities Only).Akkodis is seeking an EMS / SCADA Engineer – Power Systems for a remote contract position su...Show more
    Last updated: 12 days ago • Promoted
    Managed Services Manager - Gogh Solutions

    Managed Services Manager - Gogh Solutions

    Gogh Solutions • saint-esprit, qc, ca
    Full-time
    Gogh Solutions is an IFS Strategic and Channel partner delivering innovative Field Service Management (FSM), Enterprise Asset Management (EAM), and ERP solutions across North America.We help organi...Show more
    Last updated: 11 days ago • Promoted
    Agente ou Agent de service à la clientèle

    Agente ou Agent de service à la clientèle

    Choquette CKS • Montréal, QC, CAN
    Full-time
    Quick Apply
    Choquette CKS, une division de Heritage Food Service Group of Canada, est le plus important fournisseur de service pour l'industrie de la restauration au Québec. Nous avons plus de 110 ans d'histoir...Show more
    Last updated: 30+ days ago