Sales Center Manager

Career Opportunity Carrier Enterprise Canada

Position : Sales Centre manager

Reporting to : Regional General Manager

Location : Burnaby, British Columbia

CE is a subsidiary of the largest independent HVAC / R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as a full-line of aftermarket parts, supplies, and accessories.

CE has 36 locations across Canada. We are currently accepting internal and external applications for the Sales Centre Manager.

The Opportunity

• The person will need to have strong refrigeration and compressor knowledge to be able to Oversee the sales & profitability and sale center operations goals related to EBIT, Area Sales, Area LIPI, Area ecommerce, PI accuracy for a group of Sales Centers in an assigned market
• Manage the day-to-day operations of the sales center to achieve short- and long-term sales and profit objectives
• Develop business plans for the sales center that supports the overall Region and CEC plan
• Provide leadership to the sales center employees so that they may accomplish their individual goals
• Manage and coach employees through individual development, training, performance reviews, hiring and orientation
• Participate in the recruiting process to hire and train new Counter Sales Associates and Sales Center Managers; manage the Sales Centers in the respective market to develop, coach and motivate the teams to ensure that a high professional standard is achieved, and monthly sales and EBIT targets are met
• Oversee and conduct regular audits, sales and business reviews using business intelligence (BI) tools to identify opportunities to increase sales and profitability
• Develop and maintain long term relationships with customers
• Achieve plan performance by controlling expenses, working capital and inventory levels
• Optimize customer experience through E-Commerce
• Develop sales center marketing promotions and plans
• Direct all aspects of sales center admin, including bank deposits, communications, quality initiatives, and warranty and reporting requirements
• Provide a safe working environment that encourages employee development and high customer service
• Ability to communicate both verbally and written to a wide variety of skill / knowledge levels in addition to possessing excellent presentation skills

Skills and Behaviours

• Proven experience managing a branch with proven business results
• 2 - 3 years of industrial experience, college degree in business or equivalent education and experience preferred;
• Computer literacy
• Good product knowledge preferred
• Good mathematical skills
• Excellent communication and interpersonal skills
• Strong computer skills and well organized
• Ability to motivate employees and make critical business decisions
• Enthusiastic and engaged with customers and employees

Why work for CE Canada?

• Our culture and mindset are focused on leading sustainable, ambitious, strategic growth through engagement, empowerment and accountability!
• We are a team built on trust and integrity
• We believe our people are what delivers a high level of customer experience
• We invest a lot in valuable training, best-in-class tools, and a successful value add and sales methodology
• We win and celebrate together

We offer competitive salary, incentive, and benefits such as :

• Health, Dental & Vison Care
• Life & Disability Insurance
• Travel Assistance Coverage
• Company Pension Plan with a company contribution
• Employee Assistance Program
• Carrier Enterprise Canada is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments.

If you are contacted for a job opportunity, please advise the Recruiter of any accommodations needed to ensure you have access to a fair and equitable process.

Any information received relating to accommodation will be addressed confidentially.