Senior Technical Systems Analyst

Our client is seeking a Senior Technical Systems Analyst to lead the technical implementation and configuration of the UKG People Assist module. This is a critical role within their new company merger and integration initiative, focused on centralizing HR service delivery, automating routine workflows, and building a unified Knowledge Database.

Advantages

The successful candidate will be responsible for migrating legacy ticketing systems (SysAID and Infocapture) into a single UKG environment, ensuring that the new organization operates with standardized, compliant, and efficient HR processes.

Responsibilities

Key Responsibilities & Deliverables

1. System Configuration & Workflow Engineering

Case Management : Build and configure HR Ticketing and Service Delivery modules, including request forms, assignment rules, and status tracking.

Digital Process Manager (DPM) : Design end-to-end automated workflows for HR business processes, incorporating complex approval matrices and routing rules.

Knowledge Management : Architect the HR Knowledge Database library, including user dashboards, categories, and a searchable document library (Articles, Templates, and Forms).

Robotic Process Automation (RPA) : Explore and implement RPA capabilities within People Assist to further reduce administrative burden.

2. Integration & Migration

System Sync : Ensure seamless data synchronization and interface connectivity between People Assist and the broader UKG Pro ecosystem.

Legacy Migration : Lead the mapping and migration of ticketing data and workflows from legacy systems (SysAID and Infocapture) into People Assist.

Access & Security : Define and establish user access roles (Employee, HR / Manager, Admin) and implement governance for ongoing system maintenance.

3. Analytics & Reporting

Dashboards : Build and enhance "Statics" and Reporting Dashboards to provide real-time metrics on HR turnaround times, case volume, and resolution accuracy.

Data Validation : Execute comprehensive testing and validation protocols to ensure system integrity and compliance with internal controls and SOPs.

4. Documentation & Change Management

Develop technical documentation, including Business Requirements Documents (BRDs), future-state process maps, and configuration validation reports.

Create technical "How-To" guides and training materials for various user groups to support the Phase 1 (Internal) and Phase 2 (Employee) rollouts.

Qualifications

UKG Expert Experience : 4+ years of hands-on technical configuration experience specifically within UKG People Assist (HRSD / PeopleDoc).

Implementation Background : Proven track record of leading at least one full-lifecycle implementation of People Assist, preferably in a merger, acquisition, or consolidation environment.

Workflow Logic : Advanced proficiency in building Digital Process Manager workflows, including conditional logic, tasks / actions, and system notifications.

Data Tools : Strong experience with data mapping, system interfaces, and validating system syncs.

Reporting : Proficiency in configuring UKG "Statics" and creating advanced analytics dashboards.

Professional Competencies

Strategic Alignment : Ability to align technical configurations with company policies, compliance requirements, and defined SOPs.

Project Delivery : Experience working within a structured project framework, contributing to RACI matrices, and meeting high-level milestones.

Collaborative Mindset : Ability to work closely with HRIS and HRSC teams to deliver tangible outcomes by the estimated deadline

Summary

This role is essential to a high-priority integration project starting mid to late February 2026. By centralizing HR inquiries and automating workflows, you will directly impact the employee experience and operational efficiency of the newly combined organization.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.