Deskside Support
PeopleToGoThunder Bay, ON, Canada30+ days ago
Salary
CA$18.00–CA$26.00 hourly
Job type
- Full-time
- Quick Apply
Job descriptionPerform basic LAN and internetworking related activities Handle bench repairs (depot service) & remedial maintenance Respond / update / close calls from National Dispatch / Call Management Center Communicate with customers to diagnose problem, establish E.T.A., and parts requirements Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities Have 3 – 5 years of deskside support experience Have 3 – 5 years of break-fix experience Have strong internetworking and troubleshooting skills Have A+ certification & at least one certification from either Cisco or Microsoft May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) Must be a self-starter and have the ability to manage multiple tasks Can act in a Team Lead capacity Exceptional customer service skills Good communication skills Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Must be available to work flexible work schedules Must have a minimum of a Diploma from a recognized IT program
Responsibilities :
- Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
- Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services : hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Handle software installation / support / upgrades
- Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
- Provide 2
level Help Desk support
Knowledge, Skills, and / or Abilities Required :
Interested individuals should apply for this position with their most recent resume and daytime contact information.