Vet et Nous is a multidisciplinary team composed of veterinarian both generalists and specialists operating at high rank whose mission is to take care of client’s pets as if they were our own. Our teams are split in 3 emergency and reference centres open 24 / 7 and several general practice hospitals and clinics in the greater Montreal, Laval, Montérégie, Laurentides, Lanaudière, Mauricie, Saguenay-Lac-St-Jean and Quebec region.
You play a very important role for our customers because the reason behind their visit is a very stressful time for them. They will need your empathy, expertise, and calm at all times! You work closely with our existing teams to provide the best services to customers and patients through your expertise. You perform your patients' clinical consultations, determine and apply the appropriate diagnostics to obtain the most complete assessment. You are also responsible for routine surgeries and required treatments, while ensuring follow-up care for your hospitalized patients.
Why Choose our Team?
- Group insurance program
- RRSP / DPSP - employer contribution up to 5%
- Continuing education budget
- Work apparel and uniform allowance
- Employee assistance program
- Sick days and work / family balance
- Physical activity memberships
- Maintenance of seniority through the group
- Unpaid leave of absence
- Several social activities (happy hour, food truck, social committee, etc.).
Main Responsibilities :
Consultations :
Welcoming the client / patientPerforming the animal’s clinical exam and assessmentProviding excellent service to ownersProviding appropriate medical careCommunicating with people by answering all their questions appropriatelyRespect the reason for the visit, while obtaining as complete an anamnesis as possible in the time allottedProvide comprehensive follow-ups when necessaryAnimal Diagnosis :
Selecting the appropriate diagnostic methods (X-rays, ultrasound, endoscopy, etc.)Interpreting resultsAnimal Treatment :
Making the appropriate treatment recommendation during the consultationLeading and supervising treatments given to animalsEnsuring follow-upSupervising technical proceduresHospitalized Animals :
Assessing hospitalized animals according to the S.O.A.P. method when undergoing treatment in the morning or eveningEnsuring follow-ups on hospitalized casesCommunicating on a daily basis with the client regarding the condition of their animal and the account progressInteracting with the attending veterinarian, or performing case follow-up, if requested by the owner and appropriate to the circumstancesCommunications / Phone Calls :
Answering customer inquiries and calls as soon as possibleCommunicating lab results and other tests to clients within a reasonable timeframe If unable to return the call within a reasonable timeframe, making sure to transfer the relevant information to another veterinarian for him / her to return the callMaking follow-ups and ensuring the satisfactory progress of the caseDiscussing the following with the client : differential diagnoses, treatment options, prognosis, cost, estimates, etc.Directly informing the client of the diagnostic procedure (including follow-ups) and treatment costs, or making sure that the client has understood the costs as explained by the receptionists or technicians.Making sure that the client has a good understanding of their animal’s medical conditionSurgery :
Performing routine surgeriesEstimations :
Informing clients of the deposit amounts for surgical procedures or inpatient treatmentsFile Management :
Documenting and completing patient filesPerforming record keeping in accordance with Order (OMVQ) guidelinesCompleting the medical file of patients and record all communication between the veterinarian and the clientCarrying out case referrals when necessary and preparing relevant documents in a thorough and complete mannerPrescriptions :
Prescribing medicationPreparing or filling prescriptionsRegistering and updating the number of authorized renewals in the fileTeamwork :
Working in close collaboration (training, communication, delegating) with the technical and technical support teams in order to motivate them and optimize the departmentAnswering questions from support staff and contribute to the development of their knowledgeMentoring new veterinarians and contributing to their onboarding with the teamCarrying out necessary research for special cases (books, specialists, internet, etc.)Presenting a professional, competent and compassionate image for both the Veterinary establishment and the professionConduct leaves in an appropriate mannerReviewing recalls, adding or editing contents as neededGetting involved in public and client educationTaking part in the outreach and promotion of the veterinary facility : marketing activities, public relations activities, television, radio, conferences, telemedicine, articles, ongoing improvement, public educationWhat is the Vet et Nous Excellence Mentoring Program?
The Vet et Nous Excellence Program is a 26-week mentoring initiative designed to ease the transition of new veterinary graduates into professional practice. Our program focuses on three key areas : consultation, surgery and dentistry.
The program is divided into four distinct phases, which means that the pace can be tailored individual needs :
Phase 1 : Orientation, introduction of protocols, software, teams
Phase 2 : Observation, learning work flow
Phase 3 : Consultations and procedures under supervision
Phase 4 : Consultations and procedures independently, with support
Vet et Nous adheres to employment equity principles.
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