Customer Service / Technical Sales

Great — here’s the updated bilingual job posting with the added responsibility for overseeing technicians and subcontractors (sub-trades) . This version includes all roles, responsibilities, and qualifications, ready for platforms like Indeed, Jobillico, or LinkedIn.

Customer Service & Technical Sales Coordinator

Full-Time | On-site | Dorval, QC

Industry : Security Systems (Alarms, Access Control, Cameras)

Languages : French & English (Fluent – spoken and written)

Experience in Security Hardware Required

Join Securo – Protecting What Matters in Montreal for over 35 years.

We are looking for a bilingual, experienced individual to manage customer service, technical sales, and the coordination of installations and service work. This hybrid role is ideal for someone with experience in the security hardware industry—whether as a dispatcher, technician, operations supervisor, or technical coordinator.

Key Responsibilities :

Answer customer inquiries by phone, email, and text in both French and English

Troubleshoot basic technical issues related to alarm, access control, and CCTV systems

Schedule and follow up on technician visits and service calls

Open, track, and close service tickets in coordination with dispatch

Act as a point of contact between the technical team and the client

Prepare and send quotes and proposals to residential and commercial clients

Coordinate the technical design process with engineers and system designers

Follow up on open leads and maintain the CRM database

Read and interpret floor plans or site images to estimate scope of work

Support contract renewals, upgrades, and customer satisfaction initiatives

Assign daily tasks to in-house technicians and subcontractors

Ensure proper documentation of service or installation completion

Track labor, parts used, and time allocation for invoicing and planning

Communicate timelines, scope, and expectations clearly to all field teams

Assist in onboarding, training, and evaluating subcontractor performance

Required Skills & Experience :

Minimum 2 years of experience in a security hardware company (alarm, access, CCTV)

Experience in dispatch, tech support, installation supervision, or coordination

Fully bilingual (English & French) , both written and verbal

Proficient with Microsoft Office Suite, CRM tools, and quoting systems

Strong multitasking and organizational skills

Ability to read plans, site drawings, or building layouts

Knowledge of brands such as DSC, Alarm.com, Avigilon, Brivo, etc. is a strong asset

Excellent interpersonal skills to manage both client and technician relationships

Why Join Securo?

Trusted company with over 35 years of experience

Local, dynamic team with family business values

Projects across residential, commercial, and institutional sectors

Growth potential into project management or operations

Competitive compensation based on experience

Full-time, on-site role based in Dorval

TO APPLY

Send your resume with a short message explaining your background in security systems and team coordination.

POUR POSTULER

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